Requisition No: 854949 

Agency: Children and Families

Working Title: SENIOR HUMAN SERVICES PROGRAM SPECIALIST - 60047179

 Pay Plan: Career Service

Position Number: 60047179 

Salary:  $41,561.57, in accordance with DCF salary policy 

Posting Closing Date: 06/25/2025 

Total Compensation Estimator Tool

This is an Internal Agency opportunity.

Only current department employees are eligible to apply.

THIS IS A STATEWIDE VACANCY – POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

Interested applicants should support the minimum qualifications and preferences with documentation of experience on their application and resume. Candidates whose application does not support minimum qualifications will not be considered.

Senior Human Services Program Specialist – 60047179 – ESS OPBI Quality Management

 THIS IS NOT A TELEWORK POSITION.

The selected candidate will be required to work at the closest office location.

Some travel will be required.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM QUALIFICAITONS:

• The incumbent must be a current DCF Economic Self Sufficiency employee.
• At least four years determining eligibility for Cash, Food Assistance, or Medicaid programs.
• A valid State-Issued driver’s license.
• The incumbent is willing to travel extensively, including overnight travel.

PERFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• At least have one year (12 months) of experience monitoring and/ or reviewing cases for accuracy and correct eligibility for Food Assistance, Medicaid, and Cash Assistance policy.
• Experience as an Economic Self Sufficiency Specialist Supervisor.
• Bilingualism

JOB DESCRIPTION

This is a highly responsible professional position in the Economic Self Sufficiency (ESS) Headquarters Program, Office of Public Benefits Integrity, Quality Management Unit. The individual in this position has respoinsibility  in implementing the quality assurance techniques uesed to measure sucessful performance outcomes for the monitoring of public assistance programs at the state and regional level.

The primary function is to ensure public benefits case/payment accuracy for Medicaid, Temporary Cash Assistance (TCA), and Refugee Assistance Programs (RAP). This position requires the coordination of operational management improvements as a result of Quality Assurance and Quality Control activities. Incumbent must possess extensive knowledge of program concepts, poilices, and operations procedures, Federal and State laws and regulations, and the eligibility system. Incumbent must possess the ability to analyze data, write reports, think critically, and utilize technology to advance the program.

Duties include, but are not limited to:

DUTIES AND RESPONSIBILITIES:

• Conduct Management Evaluation (ME) Reviews by creating valid case review samples, timely and accurately reviewing cases as well as tracking case corrections, collecting and analyzing statistical data, conducting on-site reviews to observe operational functions and procedures, timely and accurately submitting report of findings, providing corrective action guidance and technical assistance.
• Review all agency material on file pertinent to the assistance unit under review, including the computerized eligibility determination system and related cross-matched data systems.  Codes and completes reviews in the Quality Management System (QMS), spreadsheets or other documents in a timely manner as prescribed for each assignment.
• Complete all documentation in the appropriate system and provides sufficient narrative to support the determination and provide the ability for corrective action to be taken.
• Provide clarifying information regarding any review questioned in the state rebuttal process.
• Prepare a detailed analysis, evaluation, and consultative report of region or customer call center performance based on desired outcome measures, performance indicators and other criteria.  Consults with staff members to develop solutions for programmatic operational problems identified during the Management Evaluation review.
• Ensures that each region's corrective action plan (CAP) is received upon receipt of the ME report and that all necessary actions are included.  Evaluates CAP and determines what follow-up action is needed to eliminate errors and discrepancies that are below standard. 
• Provide technical assistance to regions on program improvement by providing corrective action plan (CAP) guidance, monitoring circuit/region CAPs to ensure compliance is met and providing technical assistance on case reading tools.
• Maintains knowledge of state policy and procedure changes and how those changes are interpreted for management evaluation reviews

KNOWLEDGE SKILLS AND ABILITIES:

• Knowledge of the methods of data collection and analysis
• Basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practice
• Organize data into logical format for presentation in reports, documents and other written materials
• Conduct fact-finding research
• Utilize problem-solving techniques
• Work independently
• Understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities
• Organize and coordinate work assignments
• Communicate effectively
• Establish and maintain effective working relationships with others.      

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION/ CANDIDATE PROFILE AND RESUME.

**It is unacceptable to use the statement “See Resume” in place of entering work history information. **

Candidate Profile (application) must be completed in its entirety.

• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties
• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

 If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.