STAFF ASSISTANT - 55014629

Requisition No: 864584 

Agency: Department of Transportation

Working Title: STAFF ASSISTANT - 55014629

 Pay Plan: SES

Position Number: 55014629 

Salary:  $40,000.22 

Posting Closing Date: 11/08/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

849 / Tolls Roadside Sys Support

PENDING CLASSIFICATION UPDATE 

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

FULL-TIME

CONTACT PERSON: Yasir Mercado 

CONTACT PHONE NUMBER: 954-934-1138

CONTACT EMAIL ADDRESS: Yasir.Mercado@dot.state.fl.us

ANTICIPATED BI-WEEKLY SALARY: $1,538.47

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Staff Assistant /Office of Toll Operations

This position will provide administrative support to the Customer Engagement & Strategic Initiatives Manager, Customer Experience Manager, and Strategic Business Development Manager on customer engagement, outreach, and marketing initiatives.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Office of Toll Operations

N of I-4 on Turnpike, MP 263

Orlando, FL 32835

Anticipated Annual Salary:

$40,000.22

Your Specific Responsibilities:

Administrative Support: Provide administrative support to the Customer Engagement & Strategic Initiatives Manager, Customer Experience Manager, and Strategic Business Development Manager on customer engagement, outreach, and marketing initiatives. Schedule meetings, maintain calendars, and track deadlines. Organize special events, staff meetings, and seminars. Prepare and distribute meeting materials, manage correspondence, and track follow-up actions. Respond to phone calls, emails, and other communications. Support agency efforts to ensure professional and consistent communication across outreach activities.

Development and Management of Department Materials: Create, prepare, edit, and distribute outreach and internal materials including presentations, reports, manuals, research documents, and financial spreadsheets. Develop basic graphic content such as fact sheets, newsletters, and other transportation-related materials. Maintain department files, records, and content libraries in compliance with agency standards. Support financial and administrative processes, including timesheets, invoices, budgets, travel requests, and reimbursements. Ensure timely and accurate processing in accordance with agency policies.

Event and Meeting Coordination: Assist in planning and execution of internal and external events, meetings, training, and public outreach activities. Provide logistical support and actively participate in focus groups, public meetings, and community events. Handle correspondence and ensure timely communication with participants and stakeholders. Assist with research, data analysis, and special projects as needed.

Project Collaboration and Stakeholder Engagement: Work closely with project managers across multiple disciplines to advance department goals. Serve as a point of contact for internal and external stakeholders, building relationships and facilitating effective communication.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• administrative principles, office procedures, and practices
• customer service and public outreach methods
• event planning and meeting coordination

Skills in:

• collecting, evaluating, and analyzing data related to administrative functions (budgeting, purchasing, reporting)
• creating clear, accurate, and engaging outreach materials
• Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with design or content creation tools
• building and maintaining positive relationships with stakeholders and staff at all levels

Ability to:

• exercise discretion when handling confidential or sensitive information
• prepare correspondence, reports, and meeting documentation
• develop basic graphic content such as fact sheets and newsletters
• communicate effectively in verbal and written formats
• interpret and apply rules, regulations, policies, and procedures
• work independently, plan and organize work assignments, and adapt to changing priorities in a fast-paced environment

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.