Date:  Sep 17, 2023

ORLANDO, FL, US, 32805

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 807386 

Agency: Department of Health

Working Title: STAFF ASSISTANT - 64082144

Position Number: 64082144 

Salary:  $1,260.00 - $1,360.00 Biweekly 

Posting Closing Date: 01/19/2024 







Class Title: Staff Assistant

Position Number: 64082144

Base Salary: $1,260.00 - $1,360.00 Biweekly

Location: 832 West Central Boulevard – TB

                   Orlando, FL 32805                    


**DOH – Orange is a tobacco free agency.


**This advertisement may be used to fill future vacancies as they become available.


**NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **




  • Minimum one (1) year of verifiable clerical experience within a medical or office setting.
  •  Willing and able to work with active infectious disease patients.
  •  1 year experience working in an EMR system.
  •  This position requires you to be able to kneel, bend, lift and carry a maximum of 25 pounds.
  • Emergency Duty



  • Bilingual (Spanish and English) preferred.




This position will work in the clerical section of the Florida Department of Health in Orange County Tuberculosis (TB) Clinic under the supervision of the TB & Refugee Health Program Manager. The incumbent will work in the front desk area providing clerical intake for the TB Program, utilizing electronic health records to register clients, schedule clients for services, and to enter client services while adhering to all DOH policies and procedures. It is preferred that the candidate is fluent (speaking, reading, and writing) in English and Spanish and able to provide interpretation services as needed. Will complete all the required registration and intake services. Will verify Medicaid in Change HealthCare and clinic eligibility status. Will collect appropriate documentation to ensure accurate documentation of eligibility verification and scan and attach all needed documentation to the client electronic health record. Will generate and collect encounter forms daily and ensure that all services are documented into HMS within the designated timeframes. Will receive all client referrals and ensure that all referrals are registered and scheduled in a timely manner.


Will schedule appointments, answer phones, and give general information to the public. Will complete required administrative forms accurately, legibly, and within the designated timeframes. Will take messages and route calls appropriately.  Will follow typing and clerical procedures for records, files, and correspondence.  Will scan and attach all documentation into patient charts as required. Will accurately enter patient data into the HMS System. Will ensure that patient consents and all related forms are completed at the initial appointment. Will ensure all chest x-ray documentation is managed after the physician review/signature and given to the clinic nurse. Will verify and update any changes to the client Demographics at every clinic visit.


Will provide optimal customer service, including answering the phone, routing calls appropriately, making appointments and giving general information to the public in their spoken language.  Assures that the client completes the client satisfaction survey at each encounter. Will access the EDN system, download, scan, and register incoming B1B2 patient information into HMS. Will locate and schedule incoming client appointments in HMS and document patient updates in the EDN system as requested by the clinic physician and clinic nurse.


The incumbent will maintain and submit required administrative forms and reports accurately, legibly and within the required time frames. Will input and retrieve program specific information and/or print program documents as needed. Will review files, records, and other documents to obtain information to respond to requests.


The incumbent will also assist with clerical duties in the RH Clinic as needed. Will send out letters for missed appointments and provide interpretation for clients as needed. Will attend in-services and trainings as required.


Will perform other related work as required or assigned.





  • Ability to communicate effectively and maintain/create effective working relationship with others.
  • Must possess advanced computer skills with the following Programs: Windows, Outlook, Internet Explorer, Excel.
  • Must possess knowledge of general office practice.
  • Ability to follow instructions.
  • Ability to effectively handle sensitive information and only share sensitive information with those that have ‘a need to know.
  • Ability to effectively operate standard office equipment such as computers/printers, copier machines, calculators, scanners, etc. as required.
  • Ability to review data for accuracy and completeness.



Florida Department of Health Mission, Vision, and Values:


To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.


To be the Healthiest State in the Nation.


I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.



The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits;
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
  • Retirement plan options, including employer contributions

(For more information, please click;

  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!

For a more complete list of benefits, including monthly costs, visit



Please be advised:


Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: 


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.   

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Orlando