SUPPORTED LIVING LIAISON - 67016203

Requisition No: 856766 

Agency: Agency for Persons with Disabilities

Working Title: SUPPORTED LIVING LIAISON - 67016203

 Pay Plan: Career Service

Position Number: 67016203 

Salary:  36,178.74 to 40,000.22 Annually 

Posting Closing Date: 07/22/2025 

Total Compensation Estimator Tool

AGENCY FOR PERSONS WITH DISABILITIES

 POSITION: Human Services Program Specialist - Career Service

WORKING TITLE: Supported Living Liaison

POSITION NUMBER: 67016203

OPEN COMPETITIVE OPPORTUNITY

This posting may close before the posted closing date.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This position is not a Telework position and is required to report to the APD office in the area it serves.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.
• Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics. 

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE

$36,178.74 - $40,000.22 Annually                       $1,391.49 - $1,538.47 Bi-weekly

Position Summary

This is a professional position responsible for independently preforming a variety of activities related to quality assurance, improvement and enhancement of provider service delivery practices, training and education, customer service, investigations and recoupment of funds, and networking, communicating, and collaborating with others while upholding HIPAA requirements.

The Work You Will Do 

Tracks, investigates, addresses, and documents all service delivery grievances/complaints, suspicions of misuse of funds, fraud, programmatic violations, incident reports, protective services investigations, and follow-ups through to resolution. Ensures completion of a Plan of Remediation and obtains documented evidence of provider corrections and improvements. Makes recommendations for further action on the provider status as needed.

Facilities quarterly supported living meetings and maintains data for performance indicators, trends and issues. Provides or arranges for supported living training. Provides technical assistance/monitoring for supported living services. Receives referrals for supported living services. Promotes and develops supported living arrangements with providers.

Tracks and reviews all peer organization provider monitoring reports, addresses all findings through technical assistance/remediation, follows-up through resolution. Request plan of remediation as needed, obtains documented evidence of provider corrections to 100% of the review findings. Tracks, calculates, negotiates, and processes recoupment following the Agency’s policies and procedures.

Processes and approves/denies all requests for supported living start-up funds and emergency stipends. Facilitates quarterly supported living meetings.

Request provider records and conducts audits as needed. Writes findings summary with recommendations and performance patterns/trends. Adresses findings with provider at technical assistance/remediation, follows-up with provider for Plan of Remediation completion and obtains documented evidence of corrections/improvements to 100% of the findings.

Reviews and research provider billing claims. Identifies and tracks billing discrepancies and violations and takes appropriate action to include recoupment of funds. Tracks recoupment until all funds are reimbursed to the program/AHCA. Uses ABC, FMMIS, and iConnect proficiently. Reviews, investigates, addresses and documents/tracks all types of alerts within 24 hours of receipt. Follows Agency’s protocols toward resolution and full implementation of corrections/improvements. Makes and tracks referrals to Medicaid Program Integrity at Agency fir Health Care Administration and to the Medicaid Fraud Control Unit from the Office of the Attorney General as needed and conducts referral follow-up.

Participates in meetings, conference calls, training, workshops/workgroups, and other miscellaneous activities as needed. This includes Quadrant quarterly meetings, and Region’s Quality Management meetings.

Works on special projects and other assignments through the completion and meeting deadlines; performs other duties as assigned.

Minimum Qualifications

• Valid Drivers License

• To support the goal of establishing APD as the most sought-after place to work in Florida, the employee will create an environment that cultivates people and transforms teams by increasing transparency and providing opportunities for professional development. The employee actively works to demonstrate the qualities of being humble, hungry, and smart and leads others to embody the same. The team member lacks excessive ego, shares credit, is self motivating and exercises good judgement and intuition around the subtleties of group dynamics.

Knowledge, Skills, And Abilities

Knowledge of:

• Methods of compiling, organizing and analyzing data.

Ability to:

• Develop program manuals, policies, procedures, standards and rules.

• Analyze the effectiveness of service programs and identify resources or adjustments needed to meet needs.

• Conduct research studies.

• Plan, organize and coordinate work assignments.

• Communicate effectively.

• Establish and maintain effective working relationships with others.

Additional Information

Profile Completion

To qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year. 

Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.

Retiree Notice

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.

Direct Deposit Program

As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program.  Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.

Background Screening Requirement

It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.

No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.

APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-Verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).

All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287. 

Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.