SYSTEMS PROJECT ANALYST - 79010063

Requisition No: 885646 

Agency: Business and Professional Regulation

Working Title: SYSTEMS PROJECT ANALYST - 79010063

 Pay Plan: Career Service

Position Number: 79010063 

Salary:  $2,379.46 Bi-Weekly 

Posting Closing Date: 11/11/2026 

Total Compensation Estimator Tool

DIVISION OF TECHNOLOGY

SYSTEMS PROJECT ANALYST

Position Number: 79010063

Hiring Salary: $2,379.46 Bi-Weekly

*Open Competitive*

Our Organization and Mission:

License efficiently. Regulate fairly. Florida counts on the Department of Business and Professional Regulation (DBPR) to ensure important matters are handled well. Responsibilities range from ensuring the safety of food service, maintaining the integrity of real estate transactions, furthering the transparency of condominium governance, and overseeing the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently. DBPR’s stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie S. Griffin, DBPR oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR/.

The Work You Will Do:

Desktop Engineering Technicians are responsible for providing day-to-day technical assistance to end-users, ensuring the efficient operation of desktop systems and related technology. Key duties include troubleshooting and resolving hardware, software, and network issues, performing system installations, upgrades, and configurations, and offering timely resolution to service requests. The technician ensures optimal system performance by conducting routine maintenance, monitoring system health, and addressing technical incidents in a proactive manner. Additionally, this role involves processing escalated incidents and service requests from the Help Desk Team, maintaining comprehensive documentation of troubleshooting procedures and solutions. This position also contributes to system configuration and deployment testing, user guidance, and asset management. This position requires a blend of technical expertise, research abilities, meticulous documentation, and collaboration with other IT units to optimize IT services and support end-user needs.

 Your Specific Responsibilities:

This is a highly autonomous position responsible for providing remote technology support to all DBPR internal users and onsite field offices and facilities within its assigned support coverage area. The incumbent in this position is responsible for all support aspects of computer and mobile device hardware setup and software management within the defined territory in addition to serving as the local interface to the Applications, Networking and Security teams within DBPR Technology. Some work may include travel outside of territory as needed.

Monitoring, creating, responding, escalating, assigning, and resolving service requests and tasks. Troubleshooting and resolving end user network connectivity issues. Providing remote assistance to DBPR users across the state of Florida. Remotely connects to users’ machines if necessary to resolve issue. Routinely travels to assigned support sites for localized assistance. Research proposed solutions or modifications to ensure they do not adversely affect the existing environment, works within agency security standards, and follows best business practices. Documents issues and escalates issue to Tier 3 support when needed and appropriate. 

Manages technology equipment distribution, including inventory system updates and assignments, equipment and peripherals set up, configuring, routine maintenance, OS updates, and hardware upgrades, running cabling for new workstations, configuration and deployment of cellular enabled mobile devices and assisting with installing pre-configured networking equipment or other network needs. Contacts and coordinates with vendors for warranty repair issues.

Troubleshoots and configures mobile devices and desktop equipment. Troubleshoots network appliances with Infrastructure managers as needed and when appropriate.

Manages telecommunications – data and voice communications (set up and maintain phone system).

Maintains documentation including the following: system and process installation documentation, updated equipment standards documentation, support instructions, and mobile device installations and configuration notes and documentation.

Participates in conference calls and meetings with Manager as needed.

Processes Travel documentation and Travel arrangements as needed for approved travel plans.

Performs other work-related duties as required.

Knowledge, Skills, and Abilities:

Ability to lift minimum of 50 pounds, climb a ladder and stoop to the floor to install cables.

Ability to operate telephone systems and computer systems.

Ability to build and maintain computer systems.

Ability to work as liaison between customer, vendors, and management.

Knowledge of basic network architecture and equipment.

Ability to install operating system images, applications, and updates through a deployment tool such as Intune, SCCM, PDQ or MDT.

Knowledge and experience troubleshooting versions of Microsoft Windows and Office released in the last 10 years.

Experience installing, configuring, and maintaining Windows desktop operating systems.

Ability to plan, organize and coordinate work assignments.

Ability to maintain yearly certifications for warranty work.

Ability to provide excellent customer service.

Ability to communicate effectively.

Ability to travel to support various sites within designated territory with the possibility of overnight stays as needed.

Minimum Requirements: 

Four (4) years of experience in the field of information technology, computer systems administration, or technical support; and

Two (2) years of providing in customer service in technology; and

Valid Driver License; and

Ability to lift 50 pounds on a daily basis; and

Ability to climb a ladder and stoop to the floor to install cables; and

Ability to travel to support various sites within designated territory with the possibility of overnight stays as needed; and

Must be able to obtain an entry level IT industry standard certification within one year of employment such as, but not limited to: CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA) and Microsoft 365 Fundamentals.

Experience as described above can be substituted on a year-for-year basis for the required college education.

Completion of a one-year program of study from a vocational/technical school in an area of information technology can substitute for one year of the required experience.

***Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.***

Preferred:

Associate’s degree from an accredited college or university in the field of information technology, computer systems administration, or technical support.

Currently possess an entry level IT industry standard certification within one year of employment such as, but not limited to: CompTIA A+, CompTIA Network+, Cisco Certified Technician (CCT), Microsoft Technology (MTA) and Microsoft 365 Fundamentals.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

For additional benefit information, please visit the following website: http://www.mybenefits.myflorida.com

Applicant Note: 

To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration

If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

Applicants must complete all fields in the Candidate Profile.  Work history, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.

Background Screening Requirement:

The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications.  This check must be completed before you can start working or contracting.

 Applicants are required to apply through the People First system by the closing date, by applying online.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

The Florida Department of Business & Professional Regulation is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. 

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

SPECIAL REMINDERS:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The Florida Department of Business & Professional Regulation values the sacrifices veterans, and their family members have given to our country and support the hiring of returning service members and military spouses.
 

A candidate for veterans’ preference who believes he or she was not afforded employment preference may file a complaint in accordance with Rule 55A-7.016, F.A.C., with the Florida Department of Veterans’ Affairs, Veterans’ Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL, 33778. The Department of Veterans’ Affairs has also established an email where people can electronically file claims or ask questions. The email is veteranspreference@fdva.state.fl.us.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.