TECHNOLOGY SUPPORT LEAD-NORTH REGION - 55014497

Requisition No: 864102 

Agency: Department of Transportation

Working Title: TECHNOLOGY SUPPORT LEAD-NORTH REGION - 55014497

 Pay Plan: SES

Position Number: 55014497 

Salary:  $64,955.88 - $74,920.30 

Posting Closing Date: 11/04/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

018 / Turnpike Information Tech Ofc.

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

FULL-TIME

CONTACT PERSON: Sandra colon

CONTACT PHONE NUMBER: 407-264-3118

CONTACT EMAIL ADDRESS: Sandra.colon@dot.state.fl.us

ANTICIPATED BI-WEEKLY SALARY: $2,881.55

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Technology Support Lead-North Region – Office of Administration-Information Technology Services TPK Office

This position will lead the Turnpike Technology Support team and be responsible for installation, support, and maintenance of enterprise technology equipment in Ocoee, FL as well as remote locations in central and northern Florida.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Office of Administration

N of I-4 on Turnpike, MP 263

Orlando, FL 32835

Annual Salary Range:

$64,955.88 - $74,920.30

Your Specific Responsibilities:

Leads the Turnpike Technology Support team and is responsible for installation, support, and maintenance of enterprise technology equipment in Ocoee, FL as well as remote locations in central and northern Florida. Supervises, recruits, mentors, and leads a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement. Coordinates all activities involving responding, addressing, resolving, and escalation of reported technology service or usability issues in the responsible region. Collaborates with other regional leadership as well as district staff to ensure all technology needs are met and the user base is receiving a consistent support experience.

Assists Technology Support Manager in developing a quarterly technology assessment report that the identifies TP-OIT response time intervals, operational availability and service resource priorities; confers with, defines and assists office supervisors in the implementation of established plans to ensure timely processing and completion of responsibilities. The report should include identifying TP-OIT's ability to adhere to FDOT approved Service Level Agreements

Ensures support and technical documentation originating in the OIT Department is up to date and an accurate reflection of the associated technology.  Publishes documentation in a common shared area for approval and develops process to ensure documentation is constantly maintained.

Reviews requests and works collaboratively with OIT Operations to procure Information Technology resources. Advises Turnpike team members of solutions, changes, and implements necessary controls to ensure the Turnpike is in compliance with the acquisition and process for Florida Department of Transportation (FDOT) and other local technology procedures.

Serves as a member of the Department's Workstation Support Team (WSST) and other service oriented groups, attending mandated meetings and teleconferences. Such participation and duties includes, but is not limited to, technology research, evaluation, deployment and development of industry projects. Confers with, defines, and assists management in the implementation of an established plan to ensure timely processing and completion of responsibilities.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• computer operations procedures and systems
• governmental information technology policies and procedures
• principles and processes for providing customer services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Skills in:

• the areas of employee management and supervision
• communicating business and technical information effectively to information technology personnel and non-technical personnel
• customer service

Ability to:

• identify and define user task needs and/or conduct short- and long-range project planning studies
• understand and apply applicable rules, regulations, policies, and procedures
• identify and define user enterprise network needs
• work independently
• determine work priorities, assign work and ensure proper completion of work assignments
• receive and give constructive criticism
• to establish and maintain effective working relationships with others
• develop and maintain information systems documentation in accordance with the Department’s standards
• communicate technical information effectively to information technology personnel
• process information logically and solve problems
• identify and define user task needs and/or conduct short- and long-range project planning studies
• lift up to 45 lbs.

Other Job-Related Requirements:

Overnight and regular travel within Orange, Polk, and surrounding counties is required. The incumbent must be available during off-duty hours.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.