TECHNOLOGY SUPPORT MANAGER - 55001039

Requisition No: 858877 

Agency: Department of Transportation

Working Title: TECHNOLOGY SUPPORT MANAGER - 55001039

 Pay Plan: SES

Position Number: 55001039 

Salary:  $72,828.12 - $94,248.15 

Posting Closing Date: 08/25/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

018 / TURNPIKE INFORMATION TECH OFC

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

CONTACT PERSON: Sandra Colon 

CONTACT PHONE NUMBER: 407-264-3118

CONTACT EMAIL ADDRESS: Sandra.Colon@dot.state.fl.us

ANTICIPATED BI-WEEKLY SALARY: $3,295.39

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

TECHNOLOGY SUPPORT MANAGER - ADMINISTRATION

This position will lead and manage the Turnpike Technology Support team throughout Florida’s Turnpike including North and South Turnpike, responsible for the installation, support and maintenance of desktop technology equipment at all Turnpike facilities and remote locations.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

ADMINISTRATION

N OF I-4 ON TURNPIKE, MP 263

ORLANDO, FL 32835

Annual Salary Range:

$72,828.12 - $94,248.15 

Your Specific Responsibilities:

Leads and manages the Turnpike Technology Support team throughout Florida’s Turnpike including North and South Turnpike, responsible for the installation, support and maintenance of desktop technology equipment at all Turnpike facilities and remote locations. This includes configuration of the systems, loading of software, planning & maintaining records of all new installations resident on the Turnpike Enterprise networks and systems; Coordinates all activities involving responding, addressing, resolving, and escalation of reported technology service or usability issues.

Conducts staff assessment evaluations and professional development plans to identify training needs for users and Office of Information Technology (OIT) Department staff. Makes recommendations for annual training required for department staff. Advises and works closely with the District Information Systems Manager on the coordination of information technology activities, projects and initiatives. Ensures contractor and consultant technology team members an opportunity to participate on task teams, provides input and represents Turnpike Office of Information Technology (TP-OIT)'s interest and concerns. Interprets policies, procedures and rules as needed, providing comments and/or communicating changes to Turnpike's managers and users.

Ensures procedural documentation originating in the OIT Department is up to date and accurate. Participates and leads the team in the adoption of Information Technology Asset Management (ITAM) standards, architecture and technology, and roadmap.

Develops a quarterly technology assessment report that identifies TP-OIT response time intervals, operational availability and service resource priorities; confers with, defines and assists office supervisors in the implementation of established plans to ensure timely processing and completion of responsibilities. The report should include identifying TP-OIT's ability to adhere to Florida Department of Transportation (FDOT) / Florida’s Turnpike Enterprise (FTE) approved Service Level Agreements.

Coordinates with OIT Operations for system access and specialized security to State employees, contractors, and consultant personnel as authorized for the technology environment including granting, auditing, and terminating, access to technology environment based on the Department and Turnpike's policies and procedure for use of technology resources. Participates and supports the Department throughout the necessary audits and review processes. Ensures the department compliance with all current and future requirements triggering the necessary actions to address any potential gap. Works closely with Department’s Central Office and the Tolls Data Center Department on the coordination of information technology activities, projects, and initiatives.

Serves as a member of the Department's Work Station Support Team (WSST) and other service oriented groups, attending mandated meetings. Such participation and duties includes technology research, evaluation, deployment and development of industry products. Confers with, defines, and assists TP-OIT management in the implementation of an established plan to ensure timely processing and completion of responsibilities.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• supervisory and managerial techniques
• computer operations procedures and systems
• governmental information technology policies and procedures
• FDOT budget categories
• principles and processes for providing customer services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Skills in:

• communicating business and technical information effectively to information technology personnel and non-technical personnel
• customer service
•  

Ability to:

• understand and apply applicable rules, regulations, policies, and procedures
• identify and define user enterprise network needs
• work independently
• determine work priorities, assign work and ensure proper completion of work assignments
• receive and give constructive criticism
• establish and maintain effective working relationships with others
• develop and maintain information systems documentation in accordance with the Department’s standards
• process information logically and solve problems
• supervise, motivate, develop, and direct staff
• identify and define user task needs and/or conduct short and long-range project planning studies
• lift up to 45 lbs.

Other Job-Related Requirements:

• Overnight and regular travel within Orange, Osceola, Polk, Hillsborough, and surrounding counties are required. Occasional Travel to Panhandle, Fort Pierce, and Palm Beach County. The incumbent must be available during off-duty hours.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.