HEALTH SUPPORT TECHNICIAN - 64064911

Requisition No: 858927 

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64064911

 Pay Plan: Career Service

Position Number: 64064911 

Salary:  $34,760.00 - $36,123.20 

Posting Closing Date: 08/19/2025 

Total Compensation Estimator Tool

Internal Agency Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees). Applicants will not be accepted from outside of the department.

Your Specific Responsibilities:

The incumbent, an employee of the Florida Department of Health in Putnam County, works to protect, promote and improve the health of all people in Florida through integrated state, County, and community efforts. The incumbent Is expected to promote innovation by searching for creative solutions and managing resources wisely. They are expected to collaborate through teamwork to achieve common goals and solve problems The incumbent is expected to be accountable and perform with integrity and respect. They are expected to be responsive by serving our customers and engaging our partners. Finally, the incumbent is expected perform with excellence by promoting quality outcomes through learning and continuous performance This position is responsible for performing income eligibilities on WIC eligible clients at all three sites as well as the issuance of electronic WIC benefits using EBT cards. This position also is the vendor manager for the WIC Program. Clerical duties include correctly entering all data into the FL Wise system, scheduling of appointments, timely submission of EARS and timesheets, making copies as needed and completion of reports as assigned. 

Performs finger sticks for WIC participants for the purpose of completing CLIA waived hemoglobin tests. Calibrates and performs daily controls for Hemocue analyzers. Maintains a log of lab results and services performed. Maintains hemocue machines and keeps work/lab stations clean and organized. Takes height and weight measurements. Ensures anthropometric equipment is calibrated and clean all the time. Interviews and screens participants for demographics and WIC income eligibility. Completes required FL-WISE Computer System screens, temporary certification and ineligibility forms, reviews immunization records as per program requirements. Issue food benefits, special formula, and required documents to clients. Responsible for security, storage, and inventories including but not limited to special formula and EBT cards. Completes daily and monthly inventories as required.

Answers all incoming telephone calls and provides information and WIC client related services as requested, schedules client appointments. Provides information to participants regarding. WIC policies and procedures, rights and obligations, and how to use WIC EBT benefits card. Operates FL-WISE Computer System, scanners, pin pads, and network printers, and electronic databases i.e., Formula Tracking.

Participates in outreach activities including but not limited to Health Fairs, FL- DOH Events, Community Programs, contacting healthcare professionals, contacting potential WIC clients, attending outreach activities, scheduling and rescheduling client appointments, and other outreach activities as assigned.

Attends all WIC Program, Florida Health in Putnam County, and other meetings or conferences as assigned. Participates in mandatory meetings and in-service trainings.

Ensures accurate completion and timely submission of all administrative records including but not limited to: EARs, timesheets, leave requests, travel, monthly reports, SERVFL, Train Florida, etc. Email communications must be maintained on daily basis.

Vendor Manager Duties · Conduct at least one compliance reviews each federal fiscal year on each WIC vendor. · Completes a Vendor Compliance Review and documents whether the applicant is in compliance with mandatory minimum inventory requirements and has no expired foods on its shelves. Submits monthly travel report and quarterly vendor compliance report to the State Vendor Office. · Responsible for planning and providing required annual training or biannual to vendors by notifying the vendors of the date, time, and location of the training, for providing at least one alternative date on which to attend such training, and for documenting training attendance and non-attendance. · Receives and reviews reports from State office. · Follows up on all complaints and allegations of fraud or social media abuse from clients, vendors and the state program office in a timely manner. Other Job duties as directed. Act as a backup in processing of special formulas and complies with the mandatory requirements in Section 215.422, Florida Statutes, and Chapter 69I-24, Florida Administrative Code. Adheres to assigned work duties as designated by supervisor.

Required Knowledge, Skills, and Abilities:

Knowledge of basic arithmetic. Ability to review data for accuracy and completeness. Ability to organize and maintain filing systems.  Ability to perform basic arithmetical calculations. Ability to plan, organize and coordinate work assignments.  Knowledge of office procedures and practices. Ability to deal with the public in a tactful, courteous, and effective manner. Ability to lift 40 pounds (computers, etc.) Knowledge of the WIC Program and the Florida System. Knowledge of software applications including MS Word, Excel, Outlook, and ability to navigate the internet for research

Qualifications:

Minimum - At least 6 months experience in the Women, Infants and Children Program

Preferred - Experience as a health support technician

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health Putnam County

2801 Kennedy St

Palatka, Fl 32177

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.