SENIOR CLERK - 64084282

Requisition No: 838846 

Agency: Department of Health

Working Title: SENIOR CLERK - 64084282

 Pay Plan: Career Service

Position Number: 64084282 

Salary:  $32, 760 

Posting Closing Date: 10/28/2024 

Total Compensation Estimator Tool

Open Competitive

The Incumbent, an employee of the Florida Department of Health in Putnam County, works to protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts.  The incumbent is expected to promote Innovation by searching for creative solutions and managing resources wisely.  They are expected to collaborate through teamwork to achieve common goals and solve problems. The incumbent is expected to be accountable and perform with integrity and respect. They are expected to be responsive by serving our customers and engaging our partners.  Finally, the incumbent is expected to perform with excellence by promoting quality outcomes through learning and continuous performance.

This position is a Senior Clerk for the Florida Department of Health in Putnam County Client Services area.  This position provides and delivers professional, helpful, high quality customer service.  Clients and staff shall be treated professionally using good manners and judgment.  This position provides front line support and warmly greets clients or customers with attentiveness, polite communications.  This position involves processing of medical records, scheduling appointments, completing eligibility on clients, monitoring patient flow, and answering phones.  The position is under the direct supervision of the Senior Community Health Nursing Director.

This position reviews the clinic schedules in Health Management System (HMS) at the beginning of everyday. Processing eligibilities, checking in clients for appointments and/or walk-ins, triage clients as needed, verify insurance (FLMMIS & Availity) as needed, ensure HIPAA and other required forms are updated as needed in Electronic Health Record (EHR) along with proper ID, income verification, SS card and insurance information; updating HMS database with any change in information for clients which includes demographics. Assure super bill is completed properly prior to taking to clinic for services rendered. Verify parent or legal court ordered guardian is with minor children when they are here for Immunization services or that we have verbal and/or written consent in the EHR allowing another party to bring the minor in for Immunizations. Monitor waiting area for client wait times and disruptions. Immediately addresses customer complaints and notifies supervisor within 2 hours of complaint. Reception duties including but not limited to: Answering phones, transferring calls appropriately, triage calls to clinics or complete triage form and give to appropriate clinic, scheduling appointments, reminder calls for next day appointments along with general and/or miscellaneous tasks as needed with regards to clients, visitors, and phone calls. Complete end of day checklist if applicable which includes but is not limited to ensuring all client information is secured in locked areas, appropriate lights are off, appropriate doors locked, clinic cart returned, and med room locked, and alarm set. To be completed in compliance with any and all local and statewide policies and procedures abiding to HIPAA, sliding fee scale, confidentiality, and security according to policy.

Specialist Care Clinic which includes but is not limited: completing and/or ensuring that reminder calls for the appointments are done, insurance or no insurance coverage has been verified, eligibilities are up to date, checking in clients for provider, immunization, lab & ADAP services and/or ensuring that schedule is flowing smoothing with a minimum check in problems.

Cashier/Cashier Back-Up Duties:  Billing for clinical services rendered at Putnam CHD to include client billing, third party insurance, Medicaid, Medicare, or the assigned responsible party.  If clients are self-pay collection for services rendered should be attempted or payment arrangements set up at the conclusion of their clinical visit.  All clients will receive a receipt prior to their departure.  Superbills shall be logged into the Superbill Log with required information to ensure services rendered are reconciled for accurate billing.  FMMIS zero pay category shall be reviewed every 60 days for possible benefit updates to ensure collection for services provide during the delayed benefit time frame.  Payments shall be posted immediately to the corresponding client’s account.  Provides clients with appointment cards, excuse letters etc.

Medical Records Processing, which includes but is not limited to: Copying, scanning, mailing, hand delivering and/or faxing medical records and proper documentation of this process. Ensure that DH 3203 (Authorization to Disclose Confidential Information) or provider equivalent is filled out accurately, completely and is not expired prior to releasing any medical information. Incoming and outgoing medical record requests will be completed within 10 business days and documentation of this process. Scan records into HMS within 2 business days of receiving. Pull and file paper charts as needed, monitor fax machine for incoming faxes and outgoing faxes and process. Maintain paper medical charts by ensuring that all records are filed in correct numerical digit sequence following established medical records system. Current year sticker is to be placed on paper medical chart and chart repaired/replaced if needed. Purge paper charts accordingly which includes pulling from medical records room, sorting, boxing, storing, documenting, and verifying services to prepare paper charts to leave site.

Provides applications and instructions to prospective PEPW and FPW eligible candidates in accordance to DCF Operating and DOH Family Planning Guidelines.  Process outgoing/incoming documents within mandated timeframes and retains forms according to the Records Retention Schedule.

Assist with orientation of new employees and provide interpretation as needed.

Performs other related duties as requested by supervisor.

Required Knowledge, Skills, and Abilities:

Ability to effectively convey information orally and in writing as indicated by the needs of the audience: Ability to listen to others and ask appropriate questions; Ability to analyze data to identify essential information; Ability to plan and organize work activities by priority: Ability/Knowledge to use various software applications including but not limited to MS Word, Excel, internet explorer, Outlook; Knowledge of administrative and clerical procedures and systems; Ability to use office equipment including but not limited to Computer, Copier, Multi-Line telephone/Switchboard; Knowledge/Ability of creating/maintaining spreadsheets; Knowledge/Ability of various filing systems such as numerical alphabetical, terminal digit; Ability to communicate with general public on a daily basis; Ability to lift up to 35 lbs.; Ability to step up and down from a step stool. Bilingual in Spanish

Qualifications:

Minimum - High School Diploma or General Education Degree

Preferred - Bi-Lingual: Spanish and English

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health Putnam County

2801 Kennedy St.

Palatka, FL. 32177

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

·         Annual and Sick Leave benefits;

·         Nine paid holidays and one Personal Holiday each year;

·         State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

·         Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

·         Flexible Spending Accounts;

·         Tuition waivers;

·         And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 
 
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 
 
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.