OPS EMPLOYMENT SECURITY REPRESENTATIVE I - 40090030

Requisition No: 858843 

Agency: Commerce

Working Title: OPS EMPLOYMENT SECURITY REPRESENTATIVE I - 40090030

 Pay Plan: Temp

Position Number: 40090030 

Salary:  $17.00/hr 

Posting Closing Date: 08/18/2025 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME (30 hours/week) / OPS
POSITION LOCATION:      Palm Bay, FL (relocation benefits are not available for this position) 

 OPS Employment Security Representative I

OPEN COMPETITIVE

 www.floridajobs.org/

Your Specific Responsibilities: 

Ensures customers are fully registered in Employ Florida with resumes posted and viewable by businesses utilizing the system. Assists customers with setting up Virtual recruiter in Employ Florida.  Identify, screen and refers qualified applicants to available job postings.

Provides candidates information on other services available, to include but not limited to, career advising, interview preparation, salary guidance and offer negotiations. Provide complete, accurate and inspiring information to candidates about the company and position. Utilize internal and external databases to identify potential candidates. Provide presentations on various topics to internal and external customers.

Match, prescreen and prepares participant to appropriate job vacancies leading to employment. Responsible for ensuring that customer completes all pre-requisites for employment including testing if necessary. Ultimately responsible for referring applicants to job openings they are qualified for. Record all services and applicable case notes in appropriate management information systems.

Interview and assesses customers to obtain information on work history, training, education, and job skills to determine appropriate employment goals; understand and utilize results from various assessment tools and interview information to assist participants in making career and re-employment decisions; provide useful and relevant labor market information to include but not limited to, opportunities, qualifications; and expected pay in various industries and occupations to help customers develop realistic employment career goals. Help customers update resumes, letters of introduction, and thank you notes. Show customers how to research companies they are interested in working with.

Uses all available resources to help customers make career and job search decisions. Reviews customers’ resumes and credentials for appropriateness of skills, experience, and knowledge relative to position requirements.

Primary duties include answering incoming calls via phone and chat. Transferring calls and responding to chat messages.

Required Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, Outlook
• Knowledge of Employ Florida
• Knowledge of Career Center and Policies
• Knowledge of the principles and techniques of communication
• Ability to multitask and work in a fast-paced and diverse environment
• Ability to operate a telephone switchboard and assist callers.
• Interviewing skills
• Data entry
• Verbal and written communication skills
• Work independently and as part of a team
• Engage, understand and respond to the needs of businesses
• Excellent customer service skills
• Understand and apply applicable rules, regulations, policies and procedures
• Give presentations/speak in front of groups

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required.

Preferred:

• Previous experience in a customer service role, especially in switchboard or live chat environments.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced setting.
• Basic computer literacy and familiarity with data entry systems.
• High attention to detail and strong problem-solving skills.

Pay: 

$17.00 per hour

 Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:       

This position provides switchboard support responsible for operating the main telephone switchboard and providing customer support to customers on the CareerSource Brevard’s Online Chat.

• Answer incoming calls promptly and courteously.
• Directs calls to the appropriate departments or individuals.
• Takes accurate messages and ensure timely follow-up.
• Handles basic inquiries and provides general information about programs & services.
• Online Chat Support:

• Responds to customer inquiries via live chat in a timely, courteous, and accurate manner.
• Assist customers with their questions and service information.
• Escalate complex or unresolved queries to the appropriate internal teams.
• Maintain professional and consistent tone and style in all digital communications.

The Difference You Will Make:

Your knowledge and skills will be utilized to assist qualified job seeker candidates to connect to employers.

CareerSource Brevard is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work

Brevard County is known as Florida's Space Coast. Brevard has 72 miles of beautiful Atlantic Ocean coastline, numerous scenic trails and diverse parks, and is home to the world-famous Kennedy Space Center. 

Brevard County is also:

• Home of Port Canaveral, one of the busiest cruise ports in the world
• Home to Florida Institute of Technology (FIT), and Eastern Florida State College
• Known for its high-tech industries and family-friendly atmosphere
• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

 *  State Group Insurance coverage options+
 (health, life, dental, vision, and other supplemental option)

*  Ongoing comprehensive training provided

*  Career Growth      

*  Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

 * We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.