STAFF ASSISTANT - 60055924

Requisition No: 855152 

Agency: Children and Families

Working Title: STAFF ASSISTANT - 60055924

 Pay Plan: Career Service

Position Number: 60055924 

Salary:  $1,298.46 biweekly/ $33,759.96 annually 

Posting Closing Date: 06/25/2025 

Total Compensation Estimator Tool

Staff Assistant

Department of Children and Families

Current employees will be compensated in accordance with the DCF salary policy.

This is a fast-paced clerical job for self-starters and independent workers

Duties & Responsibilities:

Provides clerical support for a multi-function Family Safety Unit.  This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

Meets the public as receptionist, in person and on the telephone.  Maintains a current working knowledge of the Department of Children and Families and community resources in order to screen and route clients and answer questions or complaints.

1. Abuse Report Management
• Receive, review, and assign all abuse reports from the Florida Abuse Hotline.
• Notify appropriate supervisory personnel of case assignments.
2. Data and System Coordination
• Print and review abuse reports and Out-of-Town Inquiry (OTI) requests.
• Use systems such as FAHIS, CIS, and FSFN to review prior or open investigations.
• Verify child/family involvement with Access and Local Law Enforcement.
3. Case Preparation and Assignment
• Prepare intake case records for Child Protective Investigators (CPI).
• Assign cases in FSFN and notify CPIs.
• Follow the same procedure for OTI requests.
• Assign cases to CPI or CPI Supervisor.
• Package investigation information and conduct diligent searches.
4. Clerical and Administrative Support
• Provide general clerical support to a multi-function Family Safety Unit.
• Archive case files, maintain rotation and case logs.
• Maintain filing system, including preparing closed cases for transfer.
• Type and submit correspondence, reports, and court-related documents.
• Compile routine case correspondence and track required documents.
5. Reception and Public Interaction
• Serve as receptionist, greeting the public in person and on the phone.
• Screen and route clients appropriately.
• Answer general questions and complaints based on knowledge of DCF and community resources.
6. Personnel and HR-Related Tasks
• Type and submit personnel forms.
• Process HR transactions using the designated State Automated System.
7. Vehicle and Travel Oversight
• Oversee state vehicles and related documentation.
• Prepare mileage vouchers for Family Safety staff.
8. Supply and Purchasing Management
• Monitor and order office supplies and forms.
• Handle purchasing tasks, including procurement of goods/services and processing payments.
9. Mail and Documentation Handling
• Date-stamp and distribute incoming mail promptly.
• Compile files and create new case records for the unit.
10. Meetings and Training

• Attend staff meetings and job-related training sessions.

11. Other Duties

• Perform additional related duties as assigned.

Knowledge, skills & Abilities:

Knowledge of:
Office procedures and practices;

Principles and techniques of effective communication;

Methods of data collection; and

Basic arithmetic.

Ability to:

Deal with the public in a tactful and courteous manner;

Perform basic calculations;

Work independently;

Problem solve;

Plan, organize and coordinate work assignments;

Communicate effectively;

Establish and maintain effective working relationships with others.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.