DVOP GOVERNMENT OPERATIONS CONSULTANT II - 40041087

Requisition No: 851333 

Agency: Commerce

Working Title: DVOP GOVERNMENT OPERATIONS CONSULTANT II - 40041087

 Pay Plan: Career Service

Position Number: 40041087 

Salary:  $44,060.11 Annually 

Posting Closing Date: 04/21/2025 

Total Compensation Estimator Tool

Pending Re-Classification, Veteran Specialist GOC II - 40041087

Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

 CareerSource Gulf Coast is a workforce development organization in Northwest Florida serving Bay, Gulf, and Franklin counties.  CareerSource Gulf Coast provides customized employment and training services that facilitate economic prosperity in partnership with education, economic development, chambers of commerce, community-based organizations, local governments, and businesses.

CareerSource Gulf Coast partners with Florida Commerce to connect workers to jobs and businesses to the talent it needs to thrive. CareerSource Gulf Coast provides innovative services that build a talent pipeline for the jobs of today and the future.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link : http://www.floridajobs.org/

The Work You Will Do:

• Responsible for assisting with the development of the service delivery strategies for participants, with an emphasis for U.S. military veteran jobseekers, to provide outreach and facilitate placements to meet the employment needs of the participants by conducting job search assistance and when appropriate, job development activities

• This position may work directly with employers to identify and secure job opportunities that align with the participant’s Individual Reemployment Plans (IRPs) and job search goals. Confer with supervisor to assist in identifying improvement processes and developing solutions.
   

The Difference You Will Make:

You will connect workers to jobs and businesses to the talent it needs to thrive. Your knowledge and skills will be utilized to help build a talent pipeline for the jobs of today and the future. 

Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiency.  Training courses are made available throughout the year and on request with our Office of HR Training and with our Division of the Workforce Training Unit. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:   

This position will primarily work out of the American Job Center located in Panama City, Florida.  Panama City is centrally located in Northwest Florida between Pensacola and Tallahassee on Florida’s Gulf of America coast.  The Panama City/Bay County area consistently ranks above the national average for quality of life.  The area is well known for its beautiful beaches that feature 27 miles of white, sandy coastline along with countless recreational activities, an active arts community, and southern hospitality culture.  

 The specific work unit in which the position is located in Panama City at CareerSource Gulf Coast.

WORKING FOR THE STATE OF FLORIDA IS MORE THAN PAYCHECK!!

* State Group Insurance coverage options+                                              * Retirement plan options, including employer

   (Health, life, dental, vision, and other supplemental options)                    contributions (FYI, please click www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year                            * Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)                         * Flexible Spending Accounts        

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)    * Ongoing comprehensive training provided             

* Career Growth                                                                                           * Highly skilled, professional environment                

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

Annual Salary: $44,060.11

Your Specific Responsibilities:

The Veteran Specialist ensures that all job development activities are individualized, participant-centered, and especially focused on veterans, in returning to work quickly.

• Conducts specialized assessments to participants to develop employment goals, appropriate objectives, and services that will lead to sustained careers and lasting self-sufficiency.
• Engages in one-on-one job matching to connect participants with suitable job opportunities.
• Provides personalized resume and interview coaching specific to employer needs, ensuring participants are well-prepared for employment opportunities.
• Conducts outreach to employers and engages in advocacy efforts with hiring executives to increase employment opportunities for participants.
• Evaluates community organizations to assess and leverage assets that can be utilized to mitigate individual barriers and challenges to employment.
• Assures compliance with the Department of Commerce (Florida Commerce) management information system by recording accurate and complete case management activities and case notes.
• Reviews programs, services, forms, reports, analyzes data for compliance with state and federal statutes, policy and regulations and confers with management and users to identify problems and improvements.
• Provides outreach to local organizations, such as, but not limited to local colleges, technical training centers, apprenticeship programs, and community based (non-profit - including faith-based) to create and expand mutually beneficial relationships.
• Facilitates individualized hiring events and/or custom job referrals.
• Advocates for the hiring of, and promotes credentialing and licensing opportunities, for veterans.
• Interviews and conducts an initial assessment of participant needs and provides services or referrals as appropriate.
• In addition to Veterans, provides services to one or more of the following customer groups:  WP, WIOA, SNAP, WTP and the universal candidate.
• Maintains an updated community resource guide to advise participant of opportunities for employment, training, and other services.
• Ensures that all activities are properly recorded in Employ Florida with accurate and timely case notes.
• Performs other related duties as assigned.

Performs other duties in accordance with the CareerSource Center’s locally established procedures 

Knowledge, skills, and abilities, including utilization of equipment, required for the position:

• Knowledge of basic sales principles and skills
• Knowledge of the principles and techniques of effective communication
• Knowledge of workforce plans and business/management principles
• Knowledge of the principles and techniques of effective customer service
• Knowledge of the basic principles of counseling and case management.
• Skilled in group presentations or workshop instruction and/or facilitation
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
• Ability to provide excellent customer service
• Ability to promote and market the Career Center
• Ability to deal with the public in a tactful, courteous and effective manner. 
• Ability to work effectively as part of a team.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize problem-solving techniques.
• Ability to conduct effective interviews.
• Ability to work independently by planning, organizing and coordinating work assignments.
• Ability to prepare reports to include recording, evaluating and analyzing data
• Ability to understand and apply applicable rules, regulations, policies and procedures.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Other job-related requirements for this position:

• Appointment to this position must be made in the order of preference provided by Public Law 100-323, as follows:  First to qualified service-connected disabled veterans; then, if no such disabled veteran is available, to qualified eligible veterans; and if no such eligible veteran is available, to qualified persons (as defined in 38 U.S.C.)  Applicants applying via the Internet must ensure that required military documentation, DD form 214 and/or current US Department of Veterans’ Affairs (VA) / Defense letter reflecting character of discharge is submitted prior to closure of job announcement.
• The incumbent must possess or obtain certification as a Workforce Professional Tier1 within one (1) year of employment in the position. 
• Required to travel locally and must furnish own transportation.  
• Duties and responsibilities of this position must be performed at the official work site; CareerSource Gulf Coast – Panama City, FL.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

Preferred:

• A bachelor’s degree from an accredited college or university and two year of professional employment security, business/management, administrative, or communication experience.  (May substitute experience noted above on a year for year basis for college degree).
• Professional or nonprofessional experience in areas related to employment: interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year-for-year basis for the required college education.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.