ELIGIBILITY SPECIALIST II - 60024791

OCCUPATION PROFILE

JOB FAMILY: COMMUNITY AND SOCIAL SERVICES

OCCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK

OCCUPATION: COMMUNITY AND SOCIAL SERVICE SPECIALISTS, ALL OTHER

21-1099-02 

Eligibility Specialist II (ESII) Anticipated Vacancy

Only applications submitted through the People First Service Center will be accepted for this position. This is an Internal Agency Opportunity; Therefore, only persons already employed by the Department of Children and Families are eligible to apply. 

Bi-Lingual Applicants are Welcomed 

THIS POSITION MAY BE LOCATED ANYWHERE FROM PENSACOLA, FL TO PANAMA CITY, FL

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Also, employees are subject to background re-screening at least every five (5) years.

Job Description

The primary function of the Eligibility Specialist II includes but is not limited to: reviews and approves case work processed for eligibility of various public assistance programs; coaches and mentors unit staff; and completes special projects needing a higher level of policy knowledge.

Examples of work performed are:

• Reviews and analyzes forms, applications, documents or other information to make eligibility determinations.
• Uses mainframe computer systems or software applications to access, create, edit, print, send, retrieve or manipulate data, files or other information.
• Plans, evaluates, guides and coaches staff as required.
• Conducts fraud investigations and recommends appropriate action.
• Reviews and analyzes error-prone and complex cases to assist entry level staff.
• Acquires and maintains a working knowledge of relevant laws, regulations, policies, standards or procedures.
• Collects data, compiles and organizes information.
• Verifies accuracy of data and reconciles errors or inconsistencies.
• Provides training to other staff.
• Explains or justifies a decision, conclusions, findings or recommendations.
• Maintains or updates data, records or other information to ensure accurate case records.
• Makes recommendations for improvements, solves problems or takes corrective action when issues arise.
• Uses prescribed mathematical and statistical formulas, schedules, tables or procedures to perform eligibility determination and or case reviews.
• Collaborates with others or works on teams to accomplish work-related activities and to determine appropriate action or recommend improvements or solutions to problems.
• Reads and understands non-technical materials such as letters, memoranda, electronic mail or simple instructions.
• Completes forms, documents or routine reports, and composes simple correspondence or other written work such as memoranda and form letters.
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MINIMUM REQUIREMENTS:

An associate’s degree, or 60 semester or 90 quarter hours of college, plus one year experience in the ACCESS program as an Eligibility Specialist I. Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting investigations, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service can substitute on a year for year basis for the required college education.

Applicants must meet the minimum requirements to be hired for this position.

This position is eligible to Telework provided Teleworking requirements are met and a Telework agreement is approved. 

Core Competencies 

Knowledge Skills and Abilities

• Apply the policies, procedures, and programs governing the agency
• Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs.
• Communicate with others to obtain and verify information concerning eligibility.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Enter data accurately into a computerized system.
• Navigate through computer screens and complete and review basic computer documents and other forms.
• Review work to ensure compliance in accordance with regulations relating to eligibility and timeliness.
• Read, understand, apply complicated and detailed regulations, and policy directives.
• Perform a variety of mathematical computations accurately and rapidly.
• Prepare, clear, concise and accurate records and reports.
• Establish and maintain cooperative working relationships with the public and staff.
• Use computers and related software packages.
• Follow written and oral directions and instructions.
• Knowledge of training principles and practices.
• Knowledge of goal setting techniques.
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LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS EFFECTIVE: 09/09/02

History: 07/01/02

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Pursuant to Chapter 295, Florida Statutes, eligible veterans and spouses of veterans will receive preference in employment and are encouraged to apply. However, applicants claiming Veterans’ Preference must attach supporting documentation with each application submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the closing date of the vacancy announcement. For information on the supporting documentation required, click here. Applicants may also fax their supporting documentation to People First at 1-888-403-2110 by the closing date.

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