HEALTH SUPPORT SPECIALIST - 64003522

Requisition No: 881883 

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64003522

 Pay Plan: Career Service

Position Number: 64003522 

Salary:  $32,000 to $34,759.92 annually 

Posting Closing Date: 09/06/2026 

Total Compensation Estimator Tool

This is an Open Competitive Advertisement.

Your Specific Responsibilities:

This position is with the Florida Department of Health in Bay County (DOH Bay) working in the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) and reports to the Health Educator Consultant. This position is responsible for determining income eligibility for program services, obtaining anthropometric and hematological measurements, and for providing program benefits to eligible participants. This position requires travel to all DOH Bay WIC satellite clinics. The incumbent in this position is responsible for the integrity and confidentiality of data sets under their control. Incumbent may have access to records containing social security numbers in the performance of their job duties. Adheres to all WIC regulations, policies, and procedures set forth in DHM 150-24, and other guides and manuals pertaining to this position.

Clerical Duties: Obtains demographic and health data through telephone and face-to-face interviews with current and potential WIC Program participants and inputs client information into Florida’s WIC Information System and EBT (FL WiSE) system. Determines income eligibility of current and potential WIC Program participants based on federal and state income guidelines and procedures for determining program eligibility. Medicaid eligibility is done through the FL WiSE system and through the Florida Medicaid Management Information System (FMMIS) to obtain adjunctive eligibility for the WIC Program. Evaluates program eligibility status of each client to ensure a valid benefit issuance can be performed. Issues FL WiSE EBT benefits and Farmers’ Market coupons to certified participants in accordance with procedures outlined in DHM 150-24 and the WIC System Guide. Instructs participant, parent/guardian in the proxy procedure certification periods, and appointment polies. Completes and/or updates WIC Program Verification of Certification/Identification (VOC) cares. Instructs participant, parent/guardian in the redemption process of FL WiSE EBT and Farmers’ Makert benefits and notifies participants of their rights and responsibilities as a WIC Program participant. Offers voter registration and maintains appropriate documentation.

Health Support: Performs and records accurate measurements for WIC clients for lengths/heights, weights, and hemoglobins. Uses Center of Disease Control (CDC) approved equipment correctly and follows established protocols for obtaining accurate data. Performs hemoglobin tests on WIC clients, as needed for certification and nutritional care plan recommendations. Records data accurately in the medical or administrative record as well as in the WIC Data system. Regularly checks blood-testing equipment for accuracy per company standards. Maintains all necessary logs of data collected. Adheres to all medical protocols and safety standards to ensure the health of all clients and employees. Reviews client’s immunization records and documents information in the Immunization/Blood Work screen of the FL WiSE system. Calibrates anthropometric and hematological equipment per DHM 150-24, when needed. Properly handles bio-hazardous materials, according to DOH and local policies.

Nutrition Education/Outreach: Documents response to nutrition history question in the FL WiSE system. Provides interactive Nutrition Education newsletter to WIC participants. Participates in the nutrition education, breastfeeding, and outreach components of the WIC Program, including representing the WIC Program at community health events.

Client Services: Schedules appointments for participants/potential participants through the FL WiSE system. Answers questions regarding access to WIC program services. Refers participants to appropriate health department services, other state programs and/or to applicable community agencies and organizations. Performs follow-up activities regarding referrals for WIC Program services and for missed WIC Program certification appointments. Receives and distributes all incoming fax correspondence in a timely manner. Communicates with professional staff about time sensitive correspondence from physicians’ offices regrading appropriate formulas and medially prescribed foods. Communicates with eligibility staff about state-to-state transfer information. Contacts physicians’ offices when there are transmittal problems, serves as a liaison between their offices and the WIC office.

Breastfeeding Support: Protects, promotes, and supports breastfeeding. Refers clients to appropriate staff for breastfeeding information, concerns, and/or breast pump loan.

Training and Development: Attends and participates in staff development and training and required in-service training sessions, as well as regularly scheduled departmental staff meetings. Prepares and submits weekly Employee Activity Reports (EARS) of time and services provided as well as biweekly timesheets. Serves on committees, as assigned. Completes annual training.

Inventories: Participates in end of the month inventory of FL WiSE EBT cards, Farmers’ Market coupons and special formulas. Maintain accurate accountability and security of FL WiSE EBT cards, Farmers’ Market coupons, and special formulas at the issuance site and in transit between sites.

Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to establish and maintain effective working relationships with parents, children, fellow employees, and the public.
• Ability to interact effectively with individuals from diverse backgrounds.
• Ability to resolve conflicts while providing excellent customer service.
• Ability to operate standard office equipment, including computers, printers, scanners, fax machines, and calculators.
• Ability to use WIC Program software and other related computer applications.
• Ability to follow oral and written instructions.
• Ability to perform basic mathematical calculations.
• Ability to perform laboratory duties and anthropometric measurements.
• Ability to plan, organize, prioritize, and coordinate multiple work assignments.
• Ability to manage competing priorities and complete assignments accurately and on time.
• Ability to review work for accuracy, completeness, and quality.
• Ability to communicate effectively, both orally and in writing.

Qualifications:

• Must have a current and valid Florida driver’s license

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Panama City, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.