OPS FAMILY SUPPORT WORKER - 64903200

Requisition No: 862111 

Agency: Department of Health

Working Title: OPS FAMILY SUPPORT WORKER - 64903200

 Pay Plan: Temp

Position Number: 64903200 

Salary:  $16.22 

Posting Closing Date: 10/09/2025 

Total Compensation Estimator Tool

Open

Your Specific Responsibilities:

This is a OPS Family Support Worker position with the Bay County WIC Program. The primary responsibities are to provides basic social support and accurate breastfeeding information  to WIC Participants in various locations. The incumbent in this position is responsible for the integrity and confidentiality of data sets under her control. The incumbent in this position will have authorized "need to know" access to confidential WIC client records and the WIC database. Assignment of duty station, hours and days worked may vary based on agency needs. Incumbent will provide individual counseling.  Work will be preformed both in the WIC clinic and by telephone from the incumbent's home. This incumbent will be expected to keep a record of all activities and client contacts. The incumbent in this postion will come to work and exhibit an attitude of friendliness and eager customer service towards all clients and act respectfully and courteously to fellow employees and clients.

Provides breastfeeding support services for Bay County WIC and Nutrition Program through modeling breastfeeding behaviors as the normal and preferred method of infant feeding in WIC clinics, support groups, breastfeeding classes, and other locations as necessary. Provides basic breastfeeding information and recommends and assists in teaching clients the use of breasfeeding equipment, ie. manual pumps.  Offers assists in the management of common breastfeeding concerns and works with other lactation professionals to provide more specialized support through the utilization of the established referal system.  Is available outside scheduled working hours to mothers who are having breastfeeding problems.

Directly encourages and supports breastfeeding clients through  telephone contacts and in person. Maintains and updates client files and provides follow-up service on all referrals received with proper documentation and confidentiality.

Provides materials to individuals and/or families about WIC Services and Breastfeeding basics. Refers appropriately all breastfeeding clients as needed according to policies, protocol, and procedures.  Respects each client by keeping her information strictly confidential

Maintains and reports accurate data on all client contacts to the Breastfeeding Coordinator. Completes forms and paperwork in hard copy and electronically as required. Keeps accurate records of all contacts made with WIC clients to be reviewed at scheduled intervals.

Attends conferences/workshops to increase skill and knowledge levels such as breastfeeding training classes to become a peer counselor. Observes other professionals and breastfeeding experts to gain knowledge on counseling skills and information. Participates in WIC Program, Health Department, and Breastfeeding program meetings and appropriate continuing education as needed. Reads materials and books assigned by Breastfeeding Coordinator.

Promotes WIC Services and Breastfeeding at local Health Fairs and other events.

Complete EAR’s and timesheets accurately and in a timely manner according to the Health Department deadlines.

Other job-related requirements for this position: This position will be required to work during or beyond normal work hours and/or days. Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Required Knowledge, Skills, and Abilities:

• Knowledge of basic office procedures that include typing and/or computer data entry.
• Knowledge of breastfeeding methods, techniques, benefits, and counseling.
• Knowledge of community programs resources such as the WIC program.
• Skills at establishing rapport with clients; dealing with the public in a tactful, courteous manner.
• Ability to evaluate the needs of clients on an individual basis.
• Ability to establish and maintain working relationships with other departments and/or agencies.
• Ability to work productively to meet deadlines and achieve identified goals.
• Ability to organize ideas and explain concepts and ideas using verbal communication.

Qualifications:

Minimum - A high school diploma and/or its equivalent. Must possess and maintain a valid driver's license.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

597 W. 11th Street Panama City, FL 32401

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.