OPS STAFF ASSISTANT - 64903176

Requisition No: 836947 

Agency: Department of Health

Working Title: OPS STAFF ASSISTANT - 64903176

 Pay Plan: Temp

Position Number: 64903176 

Salary:  $16.22 per hour 

Posting Closing Date: 09/19/2024 

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This is an open competitive advertisement for this OPS position

Your Specific Responsibilities:

This is a paraprofessional providing basic social services to individuals and/or families in need. A responsible, independent position accounting for registering demographic and financial information for individual patients seen at the Florida Department of Health in Bay County. The incumbent in this position is responsible for the integrity and confidentiality of data sets under his/her control. Incumbent may have access to records containing social security numbers in the performance of job duties.  This position's main duties include processing medical records and immunization record requests.

Receives clients in a friendly, helpful and professional manner. He/she is responsible for registering and updating demographic information on clients coming into the Florida Department of Health in Bay County for medical and immunization services as well as scheduling and checking clients in for their appointments.  Information is input into the computer by use of the Florida Department of Health System "Health Management System" (HMS). Also responsible for registering clients, updating demographics and immunization history using the statewide immunization registry "Florida SHOTS and crosstraining.

              Generates appropriate supporting documents for clients medical chart I immunization record and uses "Florida Medicaid Management Information System (FLMMIS) to determine client's Medicaid eligibility and ensures that Medicaid, Medicare, and third party insurance information is obtained and entered into HMS for billing of services.

              Prepares client's medical chart for the next day's appointments by generating check-in sheet and verifying all needed supporting documentation is in HMS. Maintains and updates client files. Assists clients in completing forms for services and benefits. Participates in training.  Provides materials to individuals and/or families about nutrition, infant development, and parenting skills.

              Maintains immunization records by creating, notating changes, and filing as applicable.  Ensures immunizations are received in a timely manner. Assists individuals and I or families in learning how to access community services. Collects general household data in order to assist household members. Coordinates necessary transportation for families.

      Answers incoming calls and questions regarding immunization records and fee amounts.  Serves as the front line contact and directs clients coming into the Florida Department of Health in Bay County who are in need of information regarding other agency’s services, trainings, and general information pertaining to the Bay County Health Department.

Performs various other duties as assigned.

Required Knowledge, Skills, and Abilities:

Excellent customer service and communication skills.  Must have receptionist/telephone/computer scheduling experience. Must have experience using office equipment (multi-line phone system, copier, facsimile, computer, etc.), Microsoft Office Word and Excel.

Qualifications:

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Panama City, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.