STAFF ASSISTANT - 64054270

Requisition No: 856099 

Agency: Department of Health

Working Title: STAFF ASSISTANT - 64054270

 Pay Plan: Career Service

Position Number: 64054270 

Salary:  $34,760.44 

Posting Closing Date: 07/13/2025 

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This is an open competitive advertisement.

PLEASE NOTE: Completion of candidate work history on the State of Florida Employment Application is required in order to be considered. Submission of a resume cannot be accepted in lieu of the completed work history but can be included with your application.

Your Specific Responsibilities:

This is a paraprofessional providing basic social services to individuals and/or families in need. A responsible, independent position accounting for registering demographic and financial information for individual patients seen at the Florida Department of Health in Bay County. The incumbent in this position is responsible for the integrity and confidentiality of data sets under his/her control. Incumbent may have access to records containing social security numbers in the performance of job duties.

Performs the financial eligibility, collects data and generates appropriate supporting documents and reports for clients applying for extended family planning Medicaid while ensuring that technical assistance:  He/she answers questions and sends correspondence to clients as needed.  Assists clients to determine presumptive eligibility for the P.E.P.W. program. Inputs PEPW information into the Florida Medicaid System.  Completes in computer information for each client to determine temporary Medicaid eligibility. This is completed daily, or within 5 days of the PEPW determination.  Will escort client to WIC.

AnsA  Receives clients in a friendly, helpful and professional manner to provide excellent customer service. Incumbent  is responsible for registering and updating demographic information on clients coming into the Florida Department of Health in Bay County for medical and immunization services as well as scheduling and checking clients in for their appointments.  Information is input into the computer by use of the Florida Department of Health System "Health Management System" (HMS). Also responsible for registering clients, updating demographics and immunization history using the statewide immunization registry "Florida SHOTS".

           Generates appropriate supporting documents for clients medical chart I immunization record and uses "Florida Medicaid Management Information System (FLMMIS) and AVAILITY to determine client's Medicaid eligibility and ensures that Medicaid, Medicare, and third party insurance information is obtained and entered into HMS for billing of services.

           Verifies all needed supporting documentation is in HMS. Maintains and updates client files. Assists clients in completing forms for services and benefits. Participates in training.  Assists with Medical records requests and subpoenas.

           Maintains immunization records by creating, notating changes, and filing as applicable.  Ensures immunizations are received in a timely manner. Assists individuals and I or families in learning how to access community services. Collects general household data in order to assist household members.

           Answers incoming calls and questions regarding immunization records and fee amounts.  Serves as the front line contact and directs clients coming into the Florida Department of Health in Bay County who are in need of information regarding other agency’s services, trainings, and general information pertaining to the Bay County Health Department.

Serves as a back-up for the cashier and is responsible for receiving incoming cash, checks and credit card payments for services rendered at the FDOHBC.  Reconciles cash drawer collection sheet and funds collected and forwards daily reports to the Finance and Accounting Fiscal Assistant II for banking.  Receipting of all funds, collections of patient services and reconciling the cash drawer is done through the HMS system.

Will cross train to learn all areas of Clinic Support to include Financial, Check-in, FlShots,/Immunizations, Cashier, Appointments and Medical Records.                                                                                                                                                                                   

Performs various other duties as assigned

Required Knowledge, Skills, and Abilities:

Excellent communication and phone skills. Moderate computer skills.  Cash handling.

Qualifications:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Panama City, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.