FAMILY SUPPORT WORKER OPS - 60933362

Requisition No: 851329 

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER OPS - 60933362

 Pay Plan: Temp

Position Number: 60933362 

Salary:  Agency to update 

Posting Closing Date: 04/30/2025 

Total Compensation Estimator Tool

Florida Department of Children & Families – Family Safety and Community Services Program 

Family Support Worker Position for Northwest Region Assessment Response Team

Position can be housed anywhere in the Northwest Region.

Travel may be required around the region at times.

Hours are not typical business hours. May require work prior to 8AM and after 5PM with the ability to flex time

Pay: $16.23/hr

FAMILY SUPPORT WORKER 

 Assists with transportation needs in Child Protective Investigation, including picking up medical records, transporting of children to placements, scheduling and transporting of children to CPT, interviews and exams and other medical appointments.

This is work conducting detailed research and analysis of confidential data, including abuse reports and background screening information relating to persons involved in or associated with allegations of child abuse or neglect or providing care for such children. In addition, the work involved gathering, receiving, abstracting, and summarizing information and data pertaining to child abuse and neglect investigation and services activities.

 Receives Florida Safe Families Network intakes through assignment and performs the preliminary workup for investigations when intakes are received. Research records and documents to include, but not limited to vital statistics, criminal history checks, address checks, CCIS checks, prior reports, person merge, etc. Summarizes all records located and inputs information in Florida Safe Families Network case/investigation record. Ends own assignment and reassigns case to primary investigator.

Services as an assistant to the CPI Supervisor and the PA. This involves complex and varied assignments including child transportation and supervision, data collection, evaluation of information, report development, tracking of assignments, and other related duties such as typing, copying, filing, and with minimal instruction.

 Provides supervision for children in the office.

 Accepts FSFN intakes and pulls reports and prior reports, complies and sets up pre-investigation files, assigns intakes per direction of CPI Supervisor.

Compiles and copies packets for shelter and case staffing’s.

Answers, routes telephone calls and records messages for CPI and unit Supervisors.

Distributes incoming and outgoing mail for the service center as well as Child Protective Investigations.

Services as a backup to staff, including Records Technician, and the Staff Assistant. Backup duties include, but are not limited to switchboard coverage, completion of travel reimbursements, maintaining file room, fingerprinting activities, and diligent search.

 Attends meetings and trainings. 

Completes and handles unit purchases. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.