GENERAL SERVICES MANAGER - SES - 64002305

Requisition No: 851758 

Agency: Department of Health

Working Title: GENERAL SERVICES MANAGER - SES - 64002305

 Pay Plan: SES

Position Number: 64002305 

Salary:  $46,668.00 

Posting Closing Date: 04/30/2025 

Total Compensation Estimator Tool

INTERNAL AGENCY OPPORTUNITY

Applicants accepted only from current Department of Health employees (includes OPS, Career Service, SES, and SMS employees). Applicants will not be accepted from outside of the department.

Your Specific Responsibilities:

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets. The incumbent is responsible for the management of the Client Registration and Scheduling section, and We Care Program, for the Escambia County Health Department (Escambia CHD).  Performs a wide range of duties under the limited supervision of the Senior Public Health Services Manager - SES. Plans and directs daily activities of employees. Communicates and leads collaboratively, following the laws, rules, regulations, policies, and procedures for responsible programs. Travel may be required. The incumbent must maintain a state Purchasing Card (P-card) and have a working knowledge of the My Florida Market Place (MFMP) System, Ariba on Demand, and WORKS.

Management:  Manages the Client Registration and Scheduling section.  Ensures that services pertaining to the call center, scheduling appointments, client check-in, eligibility verification, cashiering functions and medical record requests for Escambia CHD medical clinics are managed in accordance with local and State policies, laws, and regulations.

Health Management System (HMS) and Electronic Health Records (EHR):  Lead Administrator of HMS, including but not limited to providing technical assistance for all FDOH-Escambia staff utilizing the HMS system; identification and resolution of problems related to the operation of the system, and quality assurance of the data maintained by the system.  Provide training materials to employees, assist staff in identifying, creating, and running reports.   Identify, verify, and merge/purge duplicate clients resolving inaccurate service and billing information.  Update tables reconcile outstanding lab orders/coding entries and customize menu routines.  Participate in pilot training developments and new enhancements.  Serves as the lead for all matters related to Electronic Health Records implementation, including meaningful use.  Local system administrator for Change Healthcare. 

Manages the We Care Program:  Monitors the recruiting of health care providers for the We Care Program, eligibility determination for We Care clients, completing and submitting required reports and maintaining documentation for sovereign immunity contracts for providers.  Also includes oversight of the McMillan funds.

Information Custodian:  Assures compliance with current Department of Health security policies by fulfilling the Information Custodian responsibilities described in Security Policy 3, Areas of Responsibility.  Ensures that datasets under incumbent’s responsibility are available to those who need to know, protects the integrity of assigned datasets, and assists the Security Coordinator as needed to comply with policies and procedures.

Florida Medicaid Management Information System (FMMIS):   Is a user of FMMIS. 

Quality Improvement: Leads and/or participates in program or Department wide Quality Improvement projects.

Other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of the procedures for securing, accumulating, processing, preserving, retrieving, and controlling the

  distribution of medical records.

•Knowledge of the procedures for coding, classifying, indexing, and filing medical records manually and/or electronically.

•Ability to use a nomenclature and classification system.

•Ability to understand and apply applicable rules, regulations, policies, and procedures.

•Ability to supervise people.

•Ability to prioritize workload.

•Ability to prepare reports.

•Ability to manage people.

•Ability to assess budgetary needs.

•Ability to communicate effectively.

•Ability to establish and maintain effective working relationships with others.

•Ability to research and analyze data; manage personnel effectively and efficiently.

•Ability to build interpersonal relationships; organize, plan, and meet deadlines.

•Ability to make decisions and solve problems.

•Ability to research laws, administrative rules and policies and procedures. 

•Ability to utilize computers, including software applications.

Qualifications:

Minimum - High School Diploma, and 1 to 3 years work experience.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1295 West Fairfield Drive; Pensacola, FL 32501

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.