HEALTH SUPPORT TECHNICIAN - 64004905

Requisition No: 832362 

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64004905

 Pay Plan: Career Service

Position Number: 64004905 

Salary:  33,742.80 

Posting Closing Date: 07/11/2024 

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

This is a clinical support position in the Escambia County Health Department (Escambia CHD) Family Health Clinic. This position performs a wide range of duties under the direct supervision of the Senior Community Health Nursing Supervisor. Travel may be required.

Clinic Duties: Performs clinical procedures, to include: (1) Properly performing vital signs and entering into the Electronic Health Record (EHR). (2) Preforms intake interviews (including Hepatitis assessments, documents allergies, provides HIV pre/post counselling, and pregnancy status counseling) and inputs into EHR. (3) Prepares patients for clinical assessments by the provider, administers basic first aid, assists with patient examinations, operates office medical equipment, and performs aseptic procedures. (4) Collects routine laboratory specimens as directed by the clinician and performs basic laboratory procedures to include rapid pregnancy tests and venipuncture. (5) Inputs lab requisitions into Change Healthcare, manifests labs at the end of the day, packages and transports lab specimens as required by local protocols.

Clinic Support Services:  Prepares clinic area for clinic services (i.e., stocks exam room supplies, maintains equipment, maintains educational folders for each exam room, prepares supply requisitions weekly and stores supplies in assigned locations.  Keeps clinic area clean and free from hazards.  Cleans exam rooms per “Infection Control Policies”.  Follows OSHA standards for Hazardous Waste.

Clerical Support Service: Gives information and referrals to telephone clients.  Makes appointments in Health Management System (HMS), checks client information in HMS and Florida SHOTS, prepares charts for type of visit.  Takes messages for clerical staff, other Health Support Technicians (HSTs), nurses and clinicians.  Shreds confidential papers as assigned.  Reviews posted schedule of assigned duties of other support members.  Records all services completed on client Encounter Forms for the Lab, ensures Lab request forms are taken to the Lab when completed by the clinician. Performs office procedures including all general administration duties required, (i.e., coding for reimbursement, patient education, recording histories, etc.).  Inputs real time Employee Accountability Record (EAR) data into the HMS System daily and certifies the EARs daily. Performs Quality Improvements (QIs) of EHRs monthly.

In-Service/Staff Development & Other Related Duties: Participates in staff development programs and in-service programs related to job performance.  Other related duties, which may include clinic and emergency assignments as required.

Required Knowledge, Skills, and Abilities - Candidates can demonstrate the KSAs below:

• Ability to operate computerized programs and systems in order enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records and scheduling systems.
• Knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• Ability to work within a team in the accomplishment of a wide variety of duties performing patient support work.
• Ability to organize and prioritize multiple tasks to meet deadlines.
• Ability to communicate effectively and professional in person, electronically and/or by telephone, with internal and external customers.
• Skilled in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure satisfactory resolution.
• Knowledge of basic lab procedures including collection, processing and shipping of urine, blood, and other types of lab specimens.
• Knowledge of sterile processing, autoclave operation and maintenance, and documentation of autoclave runs and spore tests.

Qualifications:

Minimum     – 1-3 years of job experience in a medical office or healthcare facility working as a nursing assistant, medical assistant, or phlebotomist. High school education.  

 Preferred    – Two years college or technical school with Certification as Medical Assistant, Phlebotomist, or Nursing Assistant.  Three years or more of job experience in a medical office or healthcare facility.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Escambia County, Pensacola, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.   

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.