HUMAN SERVICES PROGRAM SPECIALIST - 64082708 1

Requisition No: 855156 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM SPECIALIST - 64082708 1

 Pay Plan: Career Service

Position Number: 64082708 

Salary:  $ 41,368.00 

Posting Closing Date: 07/04/2025 

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This is a highly responsible position acting as the primary contact for the Escambia County Health Department (Escambia CHD) Aids Drug Assistance Program (ADAP). This position is required to perform administrative duties necessary to the procurement of medication from the ADAP program and follow all federal and state guidelines, statues, and policies. This position requires independent judgement and use of decision-making skills with limited supervision under the direct supervision of the Community and Social Service Manager I – SES. Phlebotomy experience is necessary.  Incumbent must be able to work with diverse populations. Travel may be required. 

This Human Services Program Specialist (HSPS) will keep procedure manuals current and update materials as needed to comply with policies and procedures of ADAP. The HSPS will be responsible for enrolling newly diagnosed and currently active HIV clients in Escambia County into ADAP. Follow the time guidelines as to reenrollment and needed documentation for reenrollment. Referring ADAP clients to community partners for other Ryan White Services.  Complete all financial eligibility consistent with Florida HIV/AIDS Eligibility Procedure.

Verification of insurance, income, residency in accordance with DOH policy and Ryan White Eligibility Standards and Guidelines as required. Conduct ADAP eligibility in accordance with ADAP eligibility manual and ensure appropriate documentation is uploaded in Provide Enterprise Data System and CareWare Client Data System. Follows DOH guidelines by obtaining pertinent demographic information from clients, including but not limited to, registering and updating client information into the Health Management System HMS).

Review ADAP client files to ensure files contain valid Notice of Eligibility.

Ensure clinical data (viral loads and CD4 counts) as directed by physician orders are entered in ADAP Data Software Systems. Upload most recent labs, insurance and other information as applicable in Provide Enterprise System as changes occur.

Maintain knowledge of Medicare plan D programs, Affordable Care Act and private insurance programs. And understanding of adequate coverage based on ADAP standards, insurance terminology as well as an understanding of HIV medication and labs. Enter required insurance information into Provide Enterprise System Data and assist client and/or Central office with any technical issues related to ADAP premium payment process.

Screen clients for other insurance or pharmaceutical benefits, ensuring that medical eligibility criteria are met, and handling clients who move to other areas and transferring their care.  The HSPS will maintain a working knowledge of Ryan White core eligibility processes and ADAP program enrollment requirements

As one of the primary contacts for the ADAP program, responsible for staying up to date on any changes in the program policy or processes and communicating such changes to the Community and Social Service Manager 1 SES.

Assess adherence to medications with each client and provide all needed education regarding ADAP medications. Liaising and coordinating care as needed with Ryan White care manager. Understand Human Immunodeficiency Virus (HIV) / AIDS and maintain up to date knowledge of all side effects of ADAP formulary medications. Establish collegial relationships with the prescribing practitioners and work to increase clients’ adherence to their total care plan.  Review medication pick up rate report in Provide Enterprise Data System using Microsoft software and consult with client and health care provider about findings.

 Responsible for coordinating and implementing all established ADAP program standards; maintain comprehensive quality records and collect all document data. Maintain data in Provide Enterprise Data System, run routine reports to monitor client data, adherence, and enrollment status. Prepare reports ensuring accuracy and timeliness. Perform Quality Improvement (QI) of all records and work on QI projects as set forth by program manager. Demonstrate effective oral and written communications skills. Keep supervisor fully informed.

Assists in organizing special event days such as National HIV Testing Day, World AIDS Day, and other awareness day events that include HIV testing, and this may include working on the weekends occasionally.

Actively participate in case management meetings, inter-disciplinary case staffing meetings, and quarterly consortia meetings. Participates in conferences; work groups, outreaches, and other professional meetings that enhance one’s knowledge about HIV/AIDS. Will attain 501 Certification with 90 days of hire and provide some HIV counseling and testing services within the HIV section of the Escambia CHD.

Other Related Duties as assigned.

  Knowledge, Skills, and Abilities,

• Knowledge of phlebotomy
• Knowledge of human anatomy and physiology
• Knowledge of Microsoft Systems (Word, Excel, Outlook, PowerPoint)
• Ability to work with individuals of diverse backgrounds
• Ability to plan, organize and coordinate work assignments
• Ability to communicate effectively
• Ability to establish and maintain effective working relationship with others 

    Qualifications:

    Minimum:

• High School Diploma or higher
• One year of professional work experience using Microsoft Computer Software (Word, Excel, PowerPoint, Outlook, etc.).
• One year of working with diverse populations.

    Preferred: 

• Insurance Eligibility Determination Experience
• Experience working with Electronic Records.
• Experience Interpreting Clinical Labs
• Associate degree
• 500/501 Certification 

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

 I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1295 W. Fairfield Drive; Pensacola, FL 32501

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

•  Annual and Sick Leave benefits.

•  Nine paid holidays and one Personal Holiday each year.

•   State Group Insurance coverage options, including health, life, dental, vision, and other     

   supplemental insurance options.

•  Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com).

•  Flexible Spending Accounts.

•  Tuition waivers.

•  And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

This position is not eligible for telework.

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.   

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.  

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.   

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.