OPERATIONS SERVICES MANAGER - SES - 64005078

Requisition No: 872393 

Agency: Department of Health

Working Title: OPERATIONS SERVICES MANAGER - SES - 64005078

 Pay Plan: SES

Position Number: 64005078 

Salary:  $55,682.12 - $98,879.30 

Posting Closing Date: 03/29/2026 

Total Compensation Estimator Tool

DEPARTMENT OF HEALTH

DIVISION OF DISABILITY DETERMINATIONS

INTERNAL AGENCY

TITLE: OPERATIONS SERVICES MANAGER - SES

POSITION LOCATION: PENSACOLA / ESCAMBIA COUNTY

POSITION: 64005078

SALARY: $55,682.12 - $98,879.30

Current employment with the Florida Department of Health.

Your Specific Responsibilities:

This is work managing, directing and supervising a unit of claims examiners who develop and adjudicate disability claims under the Social Security Act. Work will also require the management and oversight of all incoming claims/pre-developed claims prior to assignment to adjudicative staff.

Coordinates and directs the activities of a unit of Claims Adjusters/Examiners/Investigators to ensure that operational objectives are met.

Reviews and analyzes case management data for the purpose of evaluating each claim’s examiner, communicating on a regular basis with claims examiners.

Conducts probationary, quarterly, annual or special performance evaluations.

Reviews case files to ensure compliance with Social Security law and regulations and ensures compliance with timeliness targets.

Coordinates training for new and experienced claims examiners in the unit.

Monitors closely management reports on the expenditure of funds to ensure cost effectiveness.

Routinely studies publications of Social Security and State agencies pertaining to the program to keep abreast of new developments and changes in medical and vocational aspects of disability.

Required Knowledge, Skills, and Abilities:

Knowledge of the procedures and requirements for reviewing and analyzing Social Security determinations for compliance with applicable rules, regulations, policies and procedures.

Knowledge of anatomy, physiology, function, dysfunction and disease processes.

Ability to understand and apply applicable rules, regulations, policies and procedures.

Ability to monitor claims processing for compliance with applicable policies and procedures.

Ability to manage a disability program section.

Qualifications:          

Minimum

• Current employee witht the Florida Department of Health.

Preferred

• At least three years’ experience adjudicating Social Security or Medically Needy disability cases.
• Experience adjudicating all levels of Social Security or Medically Needy disability cases (including Continuing Disability Reviews).

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Pensacola

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and participation in direct deposit.

Your conditional job offer and access to Social Security Administration’s (SSA’s) systems, data, information, and/or premises are contingent upon you passing the SSA suitability process.

*Note: This covers the preliminary screening (pre-screen) and the final background adjudication stage of the suitability process.

Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.