SENIOR CLERK - 64067995

Requisition No: 841617 

Agency: Department of Health

Working Title: SENIOR CLERK - 64067995

 Pay Plan: Career Service

Position Number: 64067995 

Salary:  37,136.00 

Posting Closing Date: 01/07/2025 

Total Compensation Estimator Tool

Your Specific Responsibilities:

This is a responsible clerical position in Clinical Nursing Program under the direct supervision of a Public Health Services Manager E-SES.  This position is responsible for the initiation and follow-up of referrals and procedures as ordered by the Clinic providers, which may require some independent judgment. Performing routine duties to include typing, filing, scanning, computer work and other office duties.  Maintaining confidentiality regarding all client information. This position must demonstrate initiative and good judgment to organize, prioritize and complete assigned tasks.  Must maintain confidentiality regarding all client information.  Promotes the department as a positive, caring community organization through courteous behavior toward all clients and co-workers.  Conducts all Escambia County Health Department (Escambia CHD) business in a pleasant and courteous manner.  Keeps supervisor fully informed of activities, pertinent issues, upcoming events, and potential problems. Travel may be required.

Performs clerical work as required for the Family Health Clinic, Clinical Nursing Program.

REFERRAL AND FOLLOW-UP SERVICES: Completes provider referrals per established protocols.  Access STARS and track positive lab results in database. Perform Quality Review using established protocols. Compile and verify information, file, and retrieve materials, review typed material for accuracy, completeness, and for compliance with established standards and policies. Prepare and submit required reports by due dates.  Accurately manage messages to and from doctor’s offices, hospital personnel and other agencies regarding the Integrated Clinic. Input and update client demographic information in Health Management System (HMS). Document and follow-up in Progress notes. Utilize Availity, Humana and FLMMIS websites for client’s eligibility, authorizations and referrals. Contact clients to schedule appointments, reminders calls and follow-up. Request records as requested.

CLERICAL SUPPORT SERVICES:  Performs clerical work as required for the Clinical Nursing Program.  Operates and/or utilizes a wide variety of standard business and office machines and equipment including computers and computer programs such as Excel, Word, and Outlook.  Operates telecommunications terminals Facsimile (Fax), calculators, copiers, etc. Acts as the office receptionist, answer telephone and relay messages in a timely manner. Assist with check-in at Clinic check-in desk, Vitals, Clinic weekly report. Types memos, letters and correspondence using the computer terminal. Have knowledge of Florida Shots System (FL Shots), HMS. This position will be crossed trained to relieve clerks in these departments as assigned. Proofread materials for correct spelling, punctuation and grammar usage and order supplies and forms as needed.  Daily Employee Activity Report (EAR) entry and certification.

Purchasing and P-Card Holder:

This position must follow appropriate state laws and guidelines, using reasonable judgment when making purchases.  Obtain, sign and upload original purchasing card receipts and any required supporting documentation in WORKS for approver.  Prepare and track requisitions using the MyFloridaMarketPlace (MFMP) system.  Track vendor usage to assure expenditure limits are not exceeded.  Serve as P-Card holder for major purchases at the direction of the supervisor. 

Purchasing – Responsible for procuring goods and services as directed by supervisor.  Complies with the provisions of the DOHP purchasing policy and state laws for all purchases.

OTHER RELATED DUTIES:  Other related duties, which may include clinic and emergency assignments as required. Participates in In-service and staff development programs related to job performance.

Required Knowledge, Skills, and Abilities:

•Knowledge of the principles and techniques of effective communication.

•Knowledge of the methods for organizing and presenting data.

•Ability to conduct meetings and to make presentations.

•Ability to collect, record and analyze data relating to records or operational procedures.

•Ability to utilize problem-solving techniques.

•Ability to prepare reports.

•Ability to make decisions in a timely manner.

•Ability to understand and apply applicable rules, regulations, policies, and procedures.

•Ability to plan, organize and coordinate work assignments.

•Ability to communicate effectively.

•Ability to establish and maintain effective working relationships with others.

Qualifications:

Minimum - High School diploma, 1 to 3 years of experience working as a referral clerk in a medical office and using electronic health records. 1 to 2 years' experience answering a multi-line phone and using Microsoft Office or similar programs creating documents with Word and spreadsheets with Excel.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1295 West Fairfield Drive; Pensacola, FL 32501

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.