SENIOR MANAGEMENT ANALYST I - SES - 65000536

Requisition No: 835232 

Agency: Elder Affairs

Working Title: SENIOR MANAGEMENT ANALYST I - SES - 65000536

 Pay Plan: SES

Position Number: 65000536 

Salary:  $3,463.47-$3,727.45 MONTHLY 

Posting Closing Date: 09/26/2024 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

LONG-TERM CARE OMBUDSMAN PROGRAM

*****OPEN COMPETITIVE*****

ATTENTION CANDIDATES

• All fields in the candidate profile must be completed.
• Work history, hours worked, and formal education fields must be filled out to determine qualifications for this position. Putting "see resume" does not substitute for completing all sections of the candidate profile.
• Selection of candidate will be based on a review of their overall scores, KSAs, primary and supplemental applications, as well as completion of any required work samples, willingness questionnaires, and interview responses, as applicable. 
• References and file reviews from previous employment may be verified to determine suitability.
• Resumes and other documentation can be attached to provide additional information. 
• The successful candidate must be able to pass a Level II Background screening.
• All previous periods of employment must be listed with address of employer, supervisor name and contact phone number. If there is more than a one-month gap in the employment history that period must be included in its own paragraph block within the employment history section.

PAPER APPLICATIONS WILL NOT BE ACCEPTED BY THE AGENCY. APPLICATIONS MUST BE SUBMITTED THROUGH THE PEOPLE FIRST SYSTEM.

Mission Statement: To promote the well-being, safety, and independence of Florida’s elders, their families, and caregivers.

Vision Statement: For all Floridians to live well and age well.

We are seeking an enthusiastic individual with a desire to share our Agency’s mission to promote the well-being, safety, and independence of Florida's seniors, their families, and caregivers, and the vision for all Floridians to live well and age well.   If you have good judgment, a desire to enrich the lives of others, and share our mission and vision, please consider joining our team.

WHERE YOU WILL WORK:

The Department of Elder Affairs provides most direct services through its Division of Statewide Community-Based Services, which works through the state’s 11 Area Agencies on Aging and local service providers to deliver essential services to a vital segment of the population.  The major focus of DOEA is to provide home and community-based services to seniors who are at risk of being placed into a long-term care facility because of their degree of frailty.  Ultimately, the goal is to efficiently use resources to ensure that the greatest number of elders possible get to choose where they live while living healthy, active, and fulfilling lives in their communities.

BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive employee benefits including:

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

For a more complete list of benefits, click https://www.mybenefits.myflorida.com/.

DUTIES AND RESPONSIBILITIES:

This is a self-directed management and consultative position.  The district ombudsman manager is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law.  The district ombudsman manager serves under the direction of the Regional Ombudsman Manager, or designee.

• Manages operational activities and processes to meet specific, measurable objectives and ensure compliance with statewide and operational goals, objectives, law, and policies and procedures.
• Review and approves cases and assessment documentation. 
• Trains ombudsmen to fulfill all program certification and continuing education requirements.
• Develops and implements volunteer recruitment and retention initiatives. 
• Provides consultation and assistance to volunteers and staff in the operation and execution of federal and state mandated responsibilities. 
• Resolves programmatic, administrative and operational issues in consultation with program supervisors.
• Informs long-term care facility residents of their rights; investigates and resolves long-term care facility residents' complaints; conducts assessments, as needed and directed; identifies significant individual and systemic problems affecting residents by bringing them to the attention of providers, appropriate public agencies and other entities.
• Monitors and comments on the development and implementation of federal, state, and local long-term care laws and policies.
• Serves on interdisciplinary staff teams as directed with the Agency for Health Care Administration, the Department of Children and Families, and other entities to develop and resolve issues or barriers to quality provision of services; carries out the implementation of solutions within the program and the community.
• Manages the web-based documentation system and completes documentation for submission to the National Ombudsman Reporting System.
• Provides consultation, information and referrals to long-term care facility staff and private individuals, including residents.
• Supervises staff and volunteers to ensure compliance with federal, state and program mandates including arranging and preparing for local council meetings and reviewing volunteer and staff travel. 
• Performs other duties as assigned.
• Travel is required

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Ability to interpret and apply federal, state, and local laws, regulations, and policies;
• Background in advocacy, problem-solving, consumer education, long-term care, and/or community organizing;
• Ability to work well with individuals and groups, to express ideas and information orally and in writing, to plan and implement programs and activities with minimum supervision and to make decisions with independent judgment;
• Knowledge of regulatory functions and their effects on residents in long-term care facilities and proficiency in Microsoft Office Suite and Windows 2000.

REQUIREMENTS:

• Bachelors’ degree or commensurate experience.
• If selected for employment, an applicant will be required to become a certified Ombudsman upon the time frame set by employer.
• Travel is required. Overnight travel may be required. Operates own private motor vehicle for routine travel within the assigned office's planning and service area. All applicable State and local driving laws and insurance regulations must be strictly adhered to in the operation of the private vehicle while performing State business. Must possess a valid Florida driver license.

BACKGROUND CHECKS:

A Successful completion of a Level 2 Criminal History Background Check is required for all applicants selected for this position.

APPLICANT INFORMATION:

Applicants should apply on-line via the People First Website https://peoplefirst.myflorida.com by 11:59 p.m. (EST) on the closing date of the position vacancy advertisement but are strongly encouraged to apply by 6:00 p.m. on the closing date to avoid any system down times or any other complications that may arise.

If you have problems applying on-line, call the People First Service Center at 1-877-562-7287. Paper applications will not be accepted by the agency.

The Department of Elder Affairs is an "older worker-friendly" employer and also lists vacancies on the Silver Edition website, found at http://silver.employflorida.com, that connects persons age 50 and older with other businesses/volunteer organizations/employers who specify they are "older worker-friendly."

The Department of Elder Affairs is an E-Verify employer and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each New Employee’s I-9 Form to confirm work eligibility.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.