RECORDS SPECIALIST - 76011377

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

As part of the Florida Highway Patrol team, you will play a critical role in assisting the Patrol Operations team manage daily administrative activities and provide professional customer service to citizens and other stakeholders.

Our Benefits include

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers. 

Duties and Responsibilities

Work collaboratively with law enforcement professionals and other stakeholders to provide high-level administrative support which will include answering incoming calls, providing customer service to internal and external customers, mail distribution, requisition of supplies, preparing correspondence, handling public requests, arranging meetings and travel requests and additional clerical duties as required.  This position is also responsible for maintaining various databases.

Knowledge, Skills, and Abilities

• Value customer service and understand the importance of responsiveness and timely follow-through.
• Portray a positive, respectful, and professional image to all regardless of situation or communication method. 
• Be able to provide guidance that encourages collaboration and balances providing subject matter expertise with support for customer preference.
• Possess excellent active listening and adaptive communication skills to include the ability to convey information so that it is clearly understandable.  
• Possess a strong work ethic and drive to move things forward under own initiative. Approach work with a sense of commitment,  urgency, flexibility, and personal accountability.  
• Be able to effectively manage a busy workload, be productive in an environment with regular interruptions, and meet designated timeframes without compromising attention to detail or customer service.
• Be solutions oriented with the ability to use critical thinking, judgement, and discretion to make sound decisions and effective recommendations. 

Preferred Qualifications

• Experience applying and/or knowledge of the Federal Regulations as it pertains to Commercial Vehicles.
• Experience applying and/or knowledge of the rules and regulations relating to weight, registration, equipment and other requirements on commercial vehicles.
• Experience applying and/or knowledge of Carrier New Entrant Safety Audit Process and Compliance Investigations of carriers.
• Experience applying and/or knowledge of the various classes of drivers’ licenses issued within the United States, Canada and Mexico. 

• Clerical experience (filing, typing, preparing, and maintaining records and/or reports).
• Experience providing customer service in-person or via telephone.

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged. 
• High School Diploma or GED equivalent.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• The process for selecting applicant(s) for this position could take up to six months.  Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.