OPERATIONS ANALYST I - 55010284

Requisition No: 864867 

Agency: Department of Transportation

Working Title: OPERATIONS ANALYST I - 55010284

 Pay Plan: SES

Position Number: 55010284 

Salary:  $48,529.83 - $50,000.08 

Posting Closing Date: 11/12/2025 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

801 / SunPass Program

PENDING CLASSIFICATION UPDATE

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

FULL-TIME

CONTACT PERSON: Karen Mackey 

CONTACT PHONE NUMBER: 954-934-1249

CONTACT EMAIL ADDRESS: Karen.Mackey@dot.state.fl.us

ANTICIPATED BI-WEEKLY SALARY: $1,923.08

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Operations Analyst I/Office of Toll Operations

This position will provide support to the Transportation Operations work units while establishing and facilitating relationships, and working closely with the Department heads to identify areas where assistance can be provided in the administration aspect of the office

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Office of Toll Operations

South of Cypress Creek Exit

Pompano Beach, FL 33068

Annual Salary Range:

$48,529.83 - $50,000.08

Your Specific Responsibilities:

Provide support to the Transportation Operations work units. Establish and facilitate relationships.Work closely with the Department heads to identify areas where assistance can be provided in the administration aspect of the office. Participate in the Operations admin support team.

Assist with deliveries, including Turkey Lake and statewide. Maintain, monitor and update the team's calendars and include travel information on the invites. Prepare itineraries and reimbursements for the Operations team as needed. Prepare written correspondence for the Operations team. Review correspondence, invoices, contracts, and other documents sent to the Operations team for authorization and signature to ensure that they are complete, properly prepared, and in compliance with appropriate policies and procedures. Ensure documents and correspondence are ready for final signatures, ensuring correct grammar, punctuation, and spelling. Assist in recommending changes to existing processes to improve the operations team. Assist various departments, personnel, and partner agencies in locating information. Make travel arrangements for the Operations team. Performs assigned and special projects to ensure and enhance operations.

Make various purchases for Operations Departments, following the Department’s purchasing and payment procedures and guidelines, and process all invoices promptly, assuring full compliance with State Statutory requirements. Ensures goods and services are received and are acceptable before processing payment. Researches, obtains, and compiles preliminary information required to formulate management decisions. In preparation for staff meetings, research pertinent materials and provide participants with background information. Review Property Management Reports (PMRs) for accuracy and completeness and route them for authorization. Maintain and submit monthly mileage reports for designated pool vehicles. Process monthly mobile charges as needed.

Maintain a current detailed contact list and organization chart for all unit managers and the Operations Team. Ensure directory information for all unit staff is current and properly maintained. Act as the custodian for unit employee information, including hire dates, fuel card numbers, and emergency contact information. Monitor the onboarding process and ensure items are complete. Responsible for initiating Automated Access Request Forms (AARF) on behalf of unit managers to establish and modify access to various Department systems and applications. Serve as a Safety Captain, ensuring an up-to-date personnel listing. Serve as a Cost Center Delegate for Workplace Contingency Plan Builder (WPCPB).

Assist in the development and maintenance of the network shared drive, Microsoft (MS) Teams site, and SharePoint site. Manage and administer access to data systems. Serve as a point of contact for the Operations SharePoint site, creating sub-sites as needed and approved. Ensure content is accurate and up to date. Monitor and update information on the SharePoint site, as requested or needed. Organize documents in folders and routinely upload information as received.  Assist with the archiving of documents with the record retention team and ensure the timeliness of records archived and those to be removed due to expiration of the retention period. Oversee and ensure the organization of record files. Ensure all personnel who require permissions have the correct level of access to the electronic sites. Assist in the timely response to Public Records Requests.

Supports the Emergency Operations Center in times of activation.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• administrative and office support principles and practices
• policies and procedures for purchasing goods/services and processing and/or approving purchasing card invoices
• records retention procedures

Skills in:

• Microsoft Office applications
• Window Applications

Ability to:

• communicate effectively, orally and in writing with internal and external customers
• operate standard business and office equipment
• to understand and apply applicable rules, regulations, policies and procedures
• prepare correspondence, memoranda, reports and various documents with an established format
• maintain an appointment calendar, schedule meetings and make travel arrangements
• work independently
• handle multiple tasks and interruptions
• maintain strict confidentiality when handling sensitive issues
• work on a team with effective communication both oral and written
• drive Department vehicles long distances
• organize and maintain an electronic filing system

 SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.