OPERATIONS & MGMT CONSULTANT II - SES - 64030911

Requisition No: 859400 

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT II - SES - 64030911

 Pay Plan: SES

Position Number: 64030911 

Salary:  $2,000.00 to $2,133.00 Biweekly 

Posting Closing Date: 09/10/2025 

Total Compensation Estimator Tool

Job Posting Category:  State Personnel System

Applicants accepted only from employees currently employed in a State Personnel System position. Applicants will not be accepted from those employed outside of the State Personnel System.

Your Specific Responsibilities:

This position is a key member of the Administrative Services team, and as such participates in the strategic management process and the development and implementation of the department’s business plan, which includes the planning, implementation, and allocation of the CCHD’s program resources – financial (budget), human, materials, supplies, and equipment.  This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

SUPERVISE AND OVERSEE FRONT OFFICE STAFF ACTIVITIES AND OPERATIONS OF VITAL STATISTICS:

• Monitor and provide training to front office staff/deputy registrars
• Manage and coordinate Healthy Start Data Entry Performance Measures
• Scheduling of client appointments
• Client financial screenings
• Obtaining and updating basic demographic and medical data in HMS
• Collection of fees/billing and generation of receipts to clients
• Accurate and timely entry of all clients financial and billing data in HMS
• Ensures completion of encounters and data entry based upon client fee category
• Ensures encounter forms are reconciled at the end of each day
• Ensures accurate client information is maintained in HMS
• Ensures cash drawers are closed out with receipts daily
• Ensures change is available to cashiers
• Order and stocking of office supplies
• Ensure compliance of statutes and state guidelines are followed, to include paper record and manual processes.
• Monitor and complete annual self-assessment tools.
• Manage local computer account access to applications and programs including USAR maintenance
• Oversee and manage the security of safety paper and ensure compliance with policy and procedures
• Monitor and provide training to tax collector office staff.
• Attend required state office training sessions and conference calls.
• Monitor and ensure timely filing of birth and death records.
• Assures staff compliance with submission of EARS assuring EARS are done correctly and timely

QUALITY IMPROVEMENT:

• Identify and document quality or process improvement projects
• Conducts analysis and oversees the implementation of improved work processes and workflow to improve quality control and operating efficiency. 
• Prepares written materials, which include, but are not limited to, correspondence; statistical reports; monthly and/or quarterly reports regarding client services and performance. [i.e., client no show appointments]
• Planning, organizing, and directing the implementation of programs related to the front office staff.
• Representing DOH Charlotte in areas concerning the front office staff, through participation with agencies from state, county and municipalities, and community agencies, businesses, and the media.  Attends and participates in department professional and managerial conferences and meetings.
• Acting as a consultant to senior leadership and all other staff on issues related to the front office staff.
• Encouraging and/or allowing staff to participate on DOH Charlotte committees and activities.
• Handling highly sensitive complaints, inquiries, and emergencies.   
• Work closely with the fiscal department in the areas of billing, coding, collections, and reimbursement
• Ensure compliance with fiscal and accounts receivable policies and procedures
• Provides direction, instructions and training regarding policy, procedures, and information system programs to clerical staff.
• Performs related work as assigned, and attends staff meetings, in-services, and professional development programs and all other duties as directed by the Financial Administrator – SES. Actively participate in a minimum of one established DOH Charlotte workgroup.

Other Duties:

• Designated as Information Privacy Coordinator
• Designated as Records Management Liaison Officer (RMLO) for DOH Charlotte
• Designated as Chief Deputy Registrar for Vital Statistics
• Active member of the HMS Administrators Workgroup
• Other duties as assigned

Required Knowledge, Skills, and Abilities:

• Statutes, Rules and Regulations that pertain to the programs
• Use of equipment and supplies related to the position
• Program development
• Knowledge of recordkeeping procedures
• Ability to use a computer and adding machine

Qualifications:

Minimum

• A valid Florida driver's license, or the ability to obtain one within 30 days of hire and/or reliable transportation is required
• Minimum of one year verifiable supervisory or management experience is required
• Minimum of one year verifiable experience providing training and technical assistance is required
• Minimum of three years of verifiable customer service experience is required

Preferred

• Experience working for the Florida Department of Health or in a public health setting is preferred
• An associate degree or bachelor’s degree from a U.S. accredited college or university is preferred

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Port Charlotte, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.