OPS RECEPTIONIST - 50601483

Requisition No: 828101 

Agency: Veterans Affairs

Working Title: OPS RECEPTIONIST - 50601483

 Pay Plan: Health Care Practice

Position Number: 50601483 

Salary:  $15.38/Hour 

Posting Closing Date: 05/09/2024 

Total Compensation Estimator Tool

Requisition 828101 

OPS RECEPTIONIST

FLORIDA DEPARTMENT OF VETERANS’ AFFAIRS

Douglas T. Jacobson State Veterans’ Nursing Home

Port Charlotte, Charlotte County

Hourly Rate: $15.38

Paid Bi-weekly

May be eligible for benefits (if worked average 30+ hours/week)

Shifts may vary:  Days, evenings, weekends, and holidays as needed.

*Other vacant OPS (Temporary) Receptionist positions (shifts) may be filled from this advertisement within six (6) months after closing date.

Education and employment history must be verifiable.  Please attach any credentials you claim (degrees, certifications, etc.) to your application.

MINIMUM QUALIFICATIONS:  

• Must possess excellent interpersonal and customer service skills.
• Must possess the ability to effectively communicate in English, both verbally and in writing.
• Proficient in the use of computer applications: Microsoft Office Suite, including Outlook.
• Ability to work weekends and holidays as required.
• Successful Completion of a level 2 background screening and due diligence process.

PREFERRED QUALIFICATIONS:

• Experience working in a Long-Term Care facility.
• Bookkeeping experience.
• One (1) year clerical experience.
• Highschool diploma or equivalent

POSITION DESCRIPTION:

• Greets persons entering establishment, determines nature and purpose of visit, and directs visitor to specific destination, or answers questions and provides information.
• Maintains order in the reception area provides magazines and other reading material to visitors as well as residents.  Ensure adequate lighting and comfortable room temperatures are maintained within the reception area.  Expected to remain calm in emergency situations and be capable of using an overhead PA system for announcements.
• Always ensure Residents Rights as well as Resident confidentially is protected.
• Prepare letters, reports, forms, and other documents, assuring that they are accurate and timely.
• Deliver medication received via the mail immediately to the respective section.
• Answers telephone to schedule future appointments, provide information, or forward call.
• Transmits information or documents to customer, using computer, mail, or facsimile.
• Analyzes data to determine answer to customer or public inquiry.
• Records, compiles, enters, and retrieves information, by hand or using computer.
• Collects and distributes messages for employees of organization.
• Types memos, correspondence, travel vouchers, or other documents.
• Files and maintains records.
• Hears and resolves complaints from customers and public.
• Receives payment and records receipts for services.
• Monitors facility to ensure compliance with regulations.
• Maintains Administrative area for supplies, confidential employee documents, including mail.
• Locks and secures area at end of shift.
• Maintains logs of visitors, vendors, and resident’s families. 
• Assist Business Manager with resident’s monthly accounts. 
• Handles cash account and assists residents with letters and postage, as needed.
• Performs other routine office duties as instructed by supervisor.

This position is in the Other Personal Services (OPS) system.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.