SENIOR CLERK - 64036589 1

Date:  Sep 19, 2023


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 812673 

Agency: Department of Health

Working Title: SENIOR CLERK - 64036589 1

Position Number: 64036589 

Salary:  $1,415.59 Biweekly 

Posting Closing Date: 10/03/2023 

Job Category:  Open Competitive


Your Specific Responsibilities:

  • Interviews clients (both telephone and in person) to determine the appropriate program and/or other social services based on patient/client needs
  • Records and updates client demographic information completely and accurately into the Health Management System (HMS)
  • Accurately schedules clients in HMS for DOH-Charlotte programs in accordance with established policies and procedures.
  • Identifies insurance coverage and limitations with MMA, TPL and Commercial insurance customers
  • Obtains, verifies, inputs and ensures proper documentation of Medicare, Medicaid, Insurance and/or third-party liability information into HMS via electronic verification systems.
  • Interviews and records client information obtained through interview and other data sources to determine financial eligibility (sliding fee scale) for services into HMS program
  • Responsible for the maintenance, retrieval, and filing of confidential medical records
  • Processes medical record releases, reviewing for completeness prior to the release of confidential information
  • Bills services provided accurately to appropriate insurance and/or third party into HMS
  • Responsible for balancing daily reconciliation of cash drawer to receipts
  • Attends and participates in Quality Improvement Activities, In-Service programs, and Staff Meetings
  • Successfully completes annual DOH mandatory trainings as well as other assigned trainings within the specified timeframes
  • Reports all problems immediately using the chain of command
  • Serves as a backup to enter Healthy Start Prenatal/Postnatal screening forms within required timeframes
  • Performs related duties in accordance with agency policies and supervisor instructions
  • Issues birth and death certificates in accordance with agency policies.


Required Knowledge, Skills, and Abilities:

  • Knowledge office procedures and practices
  • Knowledge filing, typing, entering data, maintaining records and using and completing forms
  • Knowledge of statutes, rules and regulations that pertain to the programs
  • Knowledge of the Health Management System (HMS) or comparable systems, or ability to master the requisite knowledge and skills within three months to independently use the modules
  • Knowledge of basic cash handling procedures
  • Skill in use of computer, specifically client databases, and Microsoft applications such as Word, Excel, and Outlook, and navigate the internet
  • Skill in use of basic office equipment
  • Ability to balance a cash drawer and perform basic math functions
  • Ability to communicate effectively (verbally and in writing)
  • Ability to work in a fast-paced environment and multi-task
  • Ability to provide excellent customer service 
  • Ability to work independently, collaborate with other staff and community partners
  • Ability to maintain patient confidentiality



  • A high school diploma or an equivalent GED is required.
  • A minimum of three (3) years of clerical or public contact experience is required.
  • A valid Driver’s License (or the ability to obtain one prior to hire) and/or reliable transportation are required.
  • The incumbent may be required to work additional hours in the event of a disaster or to perform emergency duties.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters; or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.


Florida Department of Health Mission, Vision, and Values:


To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.


To be the Healthiest State in the Nation.


nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.


Where You Will Work:

Port Charlotte


The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits;
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
  • Retirement plan options, including employer contributions

(For more information, please click;

  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!

For a more complete list of benefits, including monthly costs, visit


Please be advised:


Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: 


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Fort Myers