HEALTH SUPPORT TECHNICIAN - 64006678 1

Requisition No: 840984 

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64006678 1

 Pay Plan: Career Service

Position Number: 64006678 

Salary:  1,298.40 Bi-Weekly 

Posting Closing Date: 11/17/2024 

Total Compensation Estimator Tool

Job posting category (Open Competitive)

Your Specific Responsibilities:

THIS POSITION IS PRIMARILY FOR COMPLETING ANTHROPOMETRIC MEASURES OF WOMEN, INFANTS AND CHILDREN AND PERFORMING THE HEMOGLOBIN TEST AS NECESSARY FOR WIC ELIGIBILITY DETERMINATION.

Provides excellent customer service to clients displaying courtesy and respect while expediting their visit to reduce wait time.

Measures the height/stature and weight of women, infants, and children using approved Center for Disease Control equipment and methods as per state WIC office procedures.  Obtains a blood sample to measure hemoglobin values using sanitary procedures.  Completes the Hemoglobin screening test utilizing Standard Precautions and following all OSHA guidelines.  Calibrates the Hemoglobin measurement machine.  Collects lab data results and enters in FL-Wise and on HGB log.  Completes the measurement of height and weight for clients per CDC approved guidelines.  If medical data is available from another entity and it is within sixty days of certification and eligible to be used, the measurements/test will not be repeated. Reviews immunization records and checks Florida Shots to review records.  Enters appropriate data on FL-Wise screens and codes services.  If needed, submits request for records to other providers if it is not available on the day of service. 

Performs duties utilizing a teamwork approach to assure program objectives are coordinated with other staff to achieve desired results.

Cultivates positive work relationships with co-workers and communicates key information to supervisor and co-workers for efficient operations.

Maintains client confidentiality and security in accordance with DOHP50-10-10 Information Security & Privacy Policy Confidential Information.

Employee arrives to work on time and is ready for client services at the start of the business day. 

Telephones clients regarding appointments to reschedule no-shows or work reports as assigned.  Retrieves voicemail and returns calls. Cleans laboratory equipment daily. 

Calibrates the hemoglobin machine daily.  Assists with inventory of lab supplies and requests for orders in a timely fashion.  Dispose of blood contaminated items in special safety disposal containers. Assures Biohazard collection is requested as needed. Notifies supervisor if equipment malfunctions so repairs or replacement of equipment may be done.

Assists in other areas of the office as needed.  Participates in customer service, voter registration, confidentiality, OSHA, civil rights, anthropometrics, hematology, and all other required trainings. 

Required Knowledge, Skills, and Abilities:

Knowledge of blood handling and screening blood tests. Customer service skills, telephone handling skills.

Qualifications:

Minimum:

• Telephone handling skills and abilities; making appointments;
• Computer experience, completing reports
• Excellent customer service and positive interpersonal relationships.
• Experience with blood test screenings.
• Excellent customer service experience.
• Work experience in a medical or state office with procedures and regulations.
• Required to report for disaster preparedness shelter duty as determined by the Florida Department of Health in St Lucie County.

Preferred:

• Spanish or Haitian Creole bilingual preferred.
• Direct patient care experience preferred.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Port St. Lucie

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.