SENIOR MANAGEMENT ANALYST SUPV - SES - 60048362

Requisition No: 854946 

Agency: Children and Families

Working Title: SENIOR MANAGEMENT ANALYST SUPV - SES - 60048362

 Pay Plan: SES

Position Number: 60048362 

Salary:  $52,859.88, in accordance with DCF salary policy 

Posting Closing Date: 06/24/2025 

Total Compensation Estimator Tool

This is an Internal Agency opportunity.

Only current department employees are eligible to apply.

THIS IS A STATEWIDE VACANCY – POSITION LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self-Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

SENIOR MANAGEMENT ANALYST SUPERVISOR – 60074530 – QUALITY MANAGEMENT

THIS IS NOT A TELEWORK POSITION.

The selected candidate will be required to work at the closest office location.

Travel will be required.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day. 

MINIMUM QUALIFICATIONS:

• Must be current DCF Employee
• A valid State-issued Driver’s License
• A willingness to travel extensively, including overnight travel
• Five or more years of experience working in the Florida Department of Children and Families (DCF) Economic Self Sufficiency Program determining eligibility or policy applications for any of the public assistance programs (Food Assistance, Temporary Cash Assistance, Medicaid, or Refugee Assistance)
• Minimum of two (2) years of experience reading/reviewing cases in the Quality Management System (QMS)

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• At least one year in a supervisory capacity in the ESS program
• Two or more years of experience in developing and completing ESS corrective action plans and audit reports.

SENIOR MANAGEMENT ANALYST SUPERVISOR – ESS OPBI – QUALITY MANAGEMENT

The Office of Quality Management is seeking a dynamic Senior Management Analyst Supervisor to join the Quality Assurance Team within the Economic Self-Sufficiency (ESS) Florida Program Office. This is a Selected Exempt Service management position responsible for conducting the federally required Management Evaluation (ME) reviews of the Food Assistance (FA) Program Supplemental Nutrition Assistance Program (SNAP) for accuracy and timeliness in the six regions and the customer call center.

The incumbent will serve as the Headquarters Quality Assurance Manager for three of the regions.

The position requires an enthusiastic candidate who displays progressive thinking and a can-do attitude. They must possess the ability to analyze data and think critically, creatively and strategically. The candidate must have subject matter expertise in the relevant program areas in order to direct a team responsible for management evaluations, validations of regional designated reviewers. Key to this position is the ability to network, develop and maintain professional relationships with regional counterparts, other Departmental programs, and state and federal agencies.

Responsibilities include implementing the quality assurance techniques used to measure successful performance outcomes for the monitoring of public assistance programs at the circuit/region level and coordinate operational and management improvements as a result of Quality Assurance activities. The incumbent must demonstrate the Department values of integrity, courage, accountability, respect, and excellence.

This position is qualified to be exempt from public record.

DUTIES AND RESPONSIBILITIES:

• This position is responsible for planning, development and assessment of Headquarters Quality Assurance (QA) activities in relation to the administration of the Economic Self-Sufficiency (ESS) Programs within the assigned regions. The individual in this position must have a broad-based, expert knowledge of all ESS programs as well as sound administrative, consultative and coordinative skills. The person must be able to review, absorb, understand and apply state and federal policy to increase the effectiveness and delivery of the program and to increase and maintain exceptional program integrity.
• Independently provides on-going line supervision, support and direction to Senior Human Services Program Specialists (SHSPS) whose responsibilities include state compliance, QA activities within the ESS Program. This requires overseeing the provision of technical assistance, monitoring, validation, case reviews and QA facilitation to operations staff. It requires assigning and tracking staff work assignments to ensure projects are carried out by assigned deadlines and in the most accurate manner possible. Duties also include hiring, training, motivating, managing and evaluating performance through established performance appraisal criteria.
• Responsible for state monitoring activities in the ESS Office of Quality Management within assigned regions to ensure program compliance with policy and fiscal regulations. Ensures monitoring provided by the QA staff is comprehensive and covers all aspects of quality and quantity of service delivery to ensure uniformity throughout the state and as outlined by state and federal requirements. Identifies and shares with headquarters and other regional partners best practices discovered via monitoring. Identifies deficiencies analyzes program effectiveness and efficiency and provides guidance in the development of corrective action plans to improve service delivery. Identifies gaps in delivery of services in assigned geographic and program areas.
• Coordinates the ME schedule with operations and program offices. Ensures monitoring tools are up to date and applicable to current policy. Makes available all working papers for auditing purposes. Identifies and shares operational training needs. Leads and directs QA staff in the development and delivery of monitoring results.
• Reviews administrative policies, procedures and guidelines as well as proposed legislation to evaluate the impact on operational staff and recommends appropriate actions. Identifies operational problem areas in the implementation of program policies and makes recommendations to resolve issues in coordination with the regional management staff.
• Analyzes the program’s performance measurement tools (i.e., QMS, MES Reports, etc.) regarding program performance and make recommendations for continuous quality improvement initiatives.
• Attends statewide conferences and meetings to improve planning for implementation and maintenance of policy in operational units and to share best practices for improved services in the ESS programs.
• Maintains and improves professional knowledge, skills and abilities.
• Performs travel in relation to duties.
• Monitor and ensure fiscal responsibility within the assigned regional activities.
• Coordinates with other Department of Children and Families Program Offices and community providers and agencies to ensure the delivery of quality and timely services.
• Other job duties as given.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Management of Personnel Resources: Motivating, developing and directing people as they work, identifying the best people for the job.
• Judgment and Decision Making: Weighing the relative costs and benefits of a potential action.
• Service Orientation: Actively looking for ways to help people.
• Management of Financial Resources: Determining how money will be spent to get the work done, and accounting for these expenditures.
• Social Perceptiveness: Being aware of others’ reactions and understanding why they react the way they do.
• Coordination: Adjusting actions in relation to others’ actions and operating through a headquarters chain of command.
• Speaking: Talking to others to effectively convey information.
• Writing: Communicating effectively with others in writing as indicated by the needs of the audience
• Information Gathering: Knowing how to find information and identifying essential information.
• Time Management: Managing one’s own time and the time of others
• Critical Thinking: Using logic and analysis to identify the strengths and weakness of different approaches
• Identifying Downstream Consequences: Determining the long-term outcomes of a change in operations
• Implementation Planning: Developing approaches for implementing an idea.
• Identification of Key Cause: Identifying the things that must be changed to achieve a goal.
• Visioning: Developing an image of how a system should work under ideal conditions
• Administration and Management: Knowledge of principles and processes involved in business and organizational planning, coordination and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods.
• Personnel and Human Resources: Knowledge of policies and practices involved in personnel/human resource functions.
• Education and Training: Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles
• Mathematics; Knowledge of numbers, their operations and interrelationships, including one or more of the following: arithmetic, algebra, geometry, calculus, statistics, and their applications
• English Language: Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services, including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Computer: Knowledge of computer software including applications.

Candidate Profile (application) must be completed in its entirety.

• All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.  
• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.