DISTRIBUTED COMPUTER SYSTEMS ANALYST OPS - 60932618

Requisition No: 840579 

Agency: Children and Families

Working Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST OPS - 60932618

 Pay Plan: Temp

Position Number: 60932618 

Salary:  20.00 

Posting Closing Date: 11/05/2024 

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**This is an Internal Agency Opportunity. Only current DCF employees will be considered.

This is an open competitive opportunity.

This position is located at the Southeast Region - C15 Office of Information Technology Services.

SPECIAL NOTES

Only US citizens and lawfully authorized alien workers will be hired.

All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS).  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided and you required to repay all benefits received depending upon the date of your retirement.

REQUIREMENTS

Responses to qualifying questions concerning education, experience, knowledge, skills and/or abilities for this position must be verifiable by documentation provided (candidate profile AND resume (if one is attached) through the electronic application process. Putting “see resume” does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration.

Experience working in an IT environment in either a field-based support capacity or a call center capacity.

Experience supporting Windows 10 or newer Windows operating systems and compatible applications.

Technical understanding of computer hardware, software and networking systems and troubleshooting/problem solving skills.

Valid Driver’s License and possess an operational private vehicle for use in performance of daily work activities.

Working outside normal shift/business hours.

Navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, climbing ladders, and/or reaching.

Ability to lift 30 pounds and move equipment.

PREFERENCES

Experience in customer call documentation and tracking system/ticketing system.

Experience supporting VoIP products.

Experience working in an Information Technology Support environment.

College or trade school education in Information Technology field.

Experience in supporting Windows 10 or newer Windows operating systems & compatible applications.

Experience in support of MS Office 365 applications.

Experience managing mobile devices in a mobile device management environment.

Experience using remote control applications.

DESCRIPTION

This is technical work installing, implementing, maintaining, and supporting multiple computer systems for use by end-users including the hardware, software, networking, and communications components.

This work includes on-site support and support of end-users working remotely.

This position is not eligible for telework.

EXAMPLES OF WORK

Provides accurate, timely desktop computer technical work installing, implementing, maintaining, and supporting computer systems for use by end-users including the hardware & software components to both Department and outside agency customers.

Coordinates work assignments with appropriate Department staff as well as other desktop support staff. Performs necessary follow-ups with customers to ensure that requests are handled efficiently and that quality solutions are provided and recognize or analyze priority issues for escalation.  Providing detailed information regarding the issues to effectively solve problems in a timely and organized manner using industry best practices and procedures.

Maintains all assigned issues within the Department’s Issue Tracking System. Adds, updates and provides current status information into the Tracking System in a timely and accurate manner.  Identifies and documents resolutions, sharing the documentation and findings with other team members.

Provides assistance for Voice Over IP (VOIP) phones and LAN/WAN connectivity troubleshooting to coordinate repairs with Regional as well as statewide support staff.

Ensure desktop computers interconnect seamlessly with diverse systems including file servers, application servers, and administrative systems and networking software.

Support client hardware/software upgrades and migrations as directed by the Desktop Support Manager and maintain excellent communication with all end users and other members of the technology department.

Consults with regional and outside agency customers in conducting system assessments to define customer needs, system requirements and LAN/WAN connectivity requirements.

Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES, including utilization of equipment, required for the position: Knowledge of problem solving/troubleshooting techniques; Knowledge of technical hardware, software and networking systems; Knowledge of customer call documentation and tracking systems; Ability to lift 30 pounds and move equipment; Ability to communicate clearly, oral and written; Ability to learn in a fast-paced environment; Ability to work independently; Ability to handle stressful situations.

BACKGROUND SCREENING REQUIREMENT:  It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background investigation results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background investigations shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees also are subject to background re-screening at least every five (5) years.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.