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SENIOR CLERK - 64028092

Date: Aug 13, 2019

Location: RUSKIN, FL, US, 33570

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 71146 

Agency: Department of Health

Working Title: SENIOR CLERK - 64028092

Position Number: 64028092 

Salary:  $21,532.94 - $25,000.00 

Posting Closing Date: 08/22/2019 


Nutrition Program - Call Center

205 14th Avenue S.E., Ruskin, FL  33570




Thank you for your interest in career opportunities with the Florida Department of Health - Hillsborough County.   If you're looking to build a great career in public health - you've come to the right place.   Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join this team and make the Florida Department of Health - Hillsborough County your employer of choice.


The Department of Health’s mission is to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.


The Florida Department of Health is responsible for the health and safety of all citizens and visitors to the state.  As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose and investigate health problems, and mobilize local communities to address health-related issues.  The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services.  The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.


Senior Clerk


This entry level administrative position is responsible for dealing directly with the public, answering questions over the phone, and entering demographic & medical data into a computer database.  Strong communication skills are a must, as this position is required to provide program information, answer client questions, and explain policies.  This position is required to schedule/reschedule appointments and file client records. In addition, when necessary, this position serves as a Senior Clerk within our WIC clinics that includes but not limited to determining client eligibility and loading benefits on EBT cards. Applicant should be detail-oriented and able to multi-task; bilingual English/Spanish is a plus.


Responsibilities include:


  • Serving Spanish and/or English speaking clients directly via phone or face-to-face by answering questions, directing calls to appropriate departments, relaying participant concerns, and instructing on the following: program procedures, policies, hours of operation, and rights & obligations.
  • Scheduling appointments for current and potential clients.
  • Providing clients with correct forms, including instructions for completion.
  • Collecting and entering demographic data and medical histories into computer system.  Inputs appropriate comments and notes regarding client’s demographic, health or financial status, as necessary.
  • Lifting, stacking, and organizing boxes, cases, equipment, and other work-related items weighing up to 40 lbs.  This includes, but is not limited to, boxes of forms, client records, ID cards, and programmatic brochures.
  • Ensuring accurate completion and timely submission of all administrative reports required, including: People First, travel, HMS, and customer surveys.
  • Contacting computer system managers to troubleshoot problems and to get local terminals and peripherals repaired and online in a timely manner.
  • Attending meetings, traveling to other clinics or offices, and performing other duties as assigned by supervisor.
  • Facilitating translations from English to Spanish and viceversa within a clinical setting or out in the field as needed.


Minimum Qualifications:


  • At least one year of experience in a call center environment
  • At least one year of experience setting appointments using a shared database
  • At least three years of customer service experience (e.g., cashier, answering telephones, data entry, etc.)
  • A valid driver’s license or the ability to obtain one within 90 days.


Other Desirable Qualifications:


  • Bilingual Spanish/English


Knowledge, skills and abilities:


  • Effective verbal and written communications skills.
  • Knowledge of local, state, and federal WIC Program policies and procedures.     
  • Ability to use computer, fax machine, copier, telephone.
  • Computer skills: thorough knowledge, skills and ability to use Excel, Word, Outlook, FLWiSE system.


Department of Health Career Service employees enjoy the following benefits:


  • State of Florida Retirement package - 3% employee contribution required
  • 9 Annual paid holidays
  • Ability to earn 104 hours of paid Annual Leave (annually)
  • Ability to earn 104 Hours of paid Sick Leave (annually)
  • Health insurance for individual or family coverage - State pays 80% of premium
  • Life insurance – State pays 80% of premium
  • Additional supplemental insurances available such as dental, disability, etc.
  • Tax Deferred Medical and Child Care Reimbursement Accounts available
  • Tuition waivers to attend State Universities/Community Colleges
  • Public Service and Nurse’s Forgiveness Program
  • Additional benefits information can be found under the employment section of


Important Notices – Please be advised:


***Note: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  Please review your resume and application thoroughly.


When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month and year) identifying company name or if unemployed.  Incomplete applications/resumes will not be considered. 


The application includes background information questions.  A “yes” answer to these questions will not automatically bar you from employment.  The nature, job-relatedness, severity, and date of the offence in relation to the position you are applying are considered.   Please make sure all questions are answered.


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days


Current State Employees - Salary for current employees is based on employee’s current payband/ paygrade.  Salary for promotions will be based on budget availability and Senior Management Team approval.


Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, visit


This position requires a security background check and/or drug screening and participation in direct deposit.


Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending on the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.


Veteran Information: Certain veterans and spouses of veterans receive preference in employment by the state (applies only to positions within the Career Service).

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Departments VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tampa