SENIOR CLERK - 64054591

Requisition No: 886861 

Agency: Department of Health

Working Title: SENIOR CLERK - 64054591

 Pay Plan: Career Service

Position Number: 64054591 

Salary:  $34,760.00 - $36,036.00 

Posting Closing Date: 11/06/2026 

Total Compensation Estimator Tool

DEPARTMENT OF HEALTH – HILLSBOROUGH COUNTY

205 14th Ave SE, Ruskin, FL 33570   

WIC/Nutrition Program – Senior Clerk

Open Competitive

Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training.  From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement.  There are also many opportunities for continuing education at no cost to the employee.  If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program.  We offer an inspiring and encouraging atmosphere to support you while you work with us. 

The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Title of Position: Senior Clerk 

This entry level administrative position is responsible for dealing directly with the public, answering questions over the phone, and entering demographic & medical data into a computer database.  Strong communication skills are a must, as this position is required to provide program information, answer client questions, provide WIC services and explain policies.  This position is required to schedule/reschedule appointments, complete income screening, provide benefits issuance, and nutrition second contacts. In addition, when necessary, this position serves as a Senior Clerk within our WIC clinics that includes but not limited to determining client eligibility and loading benefits on EBT cards. Applicant should be detail-oriented and able to multi-task; bilingual English/Spanish is a plus.

Your Specific Responsibilities:

• Serving Spanish and/or English-speaking clients directly via phone or face-to-face by answering questions, directing calls to appropriate departments, relaying participant concerns, and instructing on the following: program procedures, policies, hours of operation, and rights & obligations.

• Handles correspondence from external agencies, including transfer requests from and to out of State agencies

• Scheduling appointments for current and potential clients.

• Collecting and entering demographic data and medical histories into computer system.  Inputs appropriate comments and notes regarding client’s demographic, health, or financial status, as necessary.

• Lifting, stacking, and organizing boxes, cases, equipment, and other work-related items weighing up to 40 lbs.  This includes, but is not limited to, boxes of forms, client records, ID cards, and programmatic brochures.

• Ensuring accurate completion and timely submission of all administrative reports required, including People First, travel, HMS, and customer surveys.

• Attending meetings, traveling to other clinics or offices, and performing other duties as assigned by supervisor.

Required Knowledge, Skills, and Abilities:

• Effective verbal and written communications skills.
• Knowledge of local, state, and federal WIC Program policies and procedures.     
• Ability to use computer, eFax, copier, telephone.
• Computer skills: thorough knowledge, skills, and ability to use Excel, Word, Outlook, FLWiSE system.

Qualifications:

Minimum:  

•   At least one year of experience in a call center environment

•   At least one year of experience setting appointments using a shared database

•   At least three years of customer service experience (e.g., cashier, answering telephones, data entry, etc.)

Preferred:

• Bilingual Spanish/English

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work: 

205 14th Ave SE, Ruskin, FL 33570   

The Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

For a State of Florida Total Compensation Estimator visit State of Florida Total Compensation Estimator (myflorida.com)

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.  Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.