EMPLOYMENT SECURITY REPRESENTATIVE II - 40044040 1

Requisition No: 845324 

Agency: Commerce

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE II - 40044040 1

 Pay Plan: Career Service

Position Number: 40044040 

Salary:  $ 42,000/ annually 

Posting Closing Date: 01/24/2025 

Total Compensation Estimator Tool

Employment Security Representative II

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans. We are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Employment Security Representative II position at CareerSource Hillsborough Pinellas is a professional position responsible for providing labor exchange and employment services to Career Center customers that enhance service satisfaction within the One Stop environment. Responsibilities include but not limited to:

• Interview and assess customer needs and provide service or referrals as appropriate. 
• Determine the eligibility of applicants for specialized employment and training programs. 
• Provide instructions and assistance to customers utilizing the Employ Florida system (EF) and other computer data and programs.
• Refer customers to job openings, training opportunities, and other employment-related services; Refer customers to employability skills instructional classes; provide labor market information; and refer to supportive services as needed.  
• Maintain and develop contact with resources within community groups and local organizations.
• Performs other related duties as required or assigned.

The Difference You Will Make:

CareerSource Hillsborough Pinellas develops and leads an effective, efficient, and integrated business-driven workforce system, providing comprehensive and responsive services to the County’s citizens and business community.

Career Source Hillsborough Pinellas provides re-employment services to citizens in Pinellas County to enhance the workforce of the county and assist job seekers in removing barriers to employment.

This role interfaces with all business units at Career Source to provide referrals to programs, specialized training grants, and other employment-related services.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are essential.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies.  Training is made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops safe and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We support and encourage you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

St. Petersburg is a city on Florida's Gulf Coast, part of the Tampa Bay area. It's known for its pleasant weather (hence its “Sunshine City” nickname), making it popular for golfing, boating, fishing, and beachgoing. Its waterfront parks host the Dali Museum, featuring surrealist works of art; the Museum of Fine Arts, with works ranging from ancient to contemporary; and Mahaffey Theater, home of the Florida Orchestra.

• St. Pete holds a Guinness World Record for logging the most consecutive days of sunshine—a stretch that began in 1967 and lasted 768 days. 
• The Sunshine Skyway Bridge, at 4.1 miles across, is one of the largest cable suspension bridges in the Western Hemisphere, rising 19 stories above Tampa Bay at its midpoint.
• St. Pete is the birthplace of scheduled aviation, with the flight of the Benoist Airboat and the birthplace of Major League Baseball Spring Training—both in 1914.

https://www.stpete.org/

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

* We care about the success of our employees.

* We are always improving our technology, our tools, our customer’s experiences, and ourselves.

* A rewarding experience for reliable, compassionate, and professional employees.

Pay:  $ 42,000/ annually

Your Specific Responsibilities:

Provide quality customer service to all citizens utilizing the Career Resource Center. Assist job seekers with applications, resumes, assessments, and information. Refer customers to job openings, training opportunities, and other employment-related services; determine potential eligibility for and/or participation in special programs.  Refer customers to employability skills instructional classes, provide labor market information, and refer to supportive services as needed. Accurately record information, document services provided, and adhere to state, federal, and local policies. In addition to assisting customers in the Resource Center, you will use your skills and insight to promote career center services and programs offered.

Required Knowledge, Skills, and Abilities:

Knowledge of basic public relations principles

Knowledge of the principles and techniques of effective communication

Knowledge, skills, and abilities with Microsoft Office applications including, but not limited to, Word, Excel, and Outlook.

Ability to communicate effectively in individual and group settings

Ability to maintain records and prepare reports

Ability to establish and maintain effective working relationships

Ability to deal with the public and the employment community tactfully, courteously, and effectively

Ability to effectively promote Career Source Pinellas, Inc.

Ability to collect, record, and analyze data

Ability to work independently.

Ability to plan, organize, and coordinate work assignments.

Ability to learn and use other applicable State of Florida and/or Career Source Pinellas, Inc. computer systems.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

Minimum:

Incumbents may be required to travel locally and must furnish their own transportation.

Candidate must Complete the Certified Workforce Professional (Tier 1) within 90 days of hire.

High School Diploma

Preferred - At least two full years of work experience in employment services, job placement, assessment, and/or Customer Service, Sales, Recruiting, or related customer-facing or employment development occupations.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.