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Date:  Aug 9, 2022


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 589724 

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64043748 1 1

Position Number: 64043748 

Salary:  $1,074.08 - $1,143.27 bi-weekly 

Posting Closing Date: 08/19/2022 

Thank you for your interest in career opportunities with the Florida Department of Hfealth in Pinellas County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope yoyu decide to join our team! Applicants will be contacted directly if selected for an interview.


Health Services Representative

This position works in the Tuberculosis Control Program under the direct supervision of the Health Services Representative Supervisor in the Division of Disease Control and Health Protection in the Department of Health Pinellas County. This position provides professional support, basic health and social services to clients in a variety of settings implementing effective case management practices. The Health Services Representative, performs field outreach activities working with individuals who are being managed and treated for tuberculosis disease and infection. Also serves as a liaison between licensed staff and the community in a culturally and linguistically appropriate fashion. Health Services Representative, conducts self-according to the Core Performance Standards in the areas of Courtesy, Communication, Teamwork and Safety.


Your Specific Responsibilities:

The Health Services Representative conducts home visits to ensure for patient compliance with prescribed Tuberculosis (TB) medications by Directly Observed Therapy (DOT); Documents DOT on appropriate forms and logs; Follows established state and local rules, regulations, policies, procedures and guidelines for health care worker medication handling; adheres to local security procedures to keep medications safe for DOT performed outside the TB Clinic; Checks to determine that client medications match the medication orders and that the medication is given to the correct client; Observes patient for signs and symptoms of TB disease, adverse reactions and side effects to medications, non-compliant behavior, alcohol usage, and other pertinent information and immediately notifies the TB nurse if any are observed; Monitors patient/family for compliance with medical referrals provided by the TB nursing staff; Informs the TB nurse of  needs or problems stated by the client during the term of their treatment; Assists individuals or families with issues that are crucial to their treatment and care; Makes decisions when to collect sputum specimen samples and obtains specimens; performs Mantoux Tuberculin Skin Testing (TST) and/or draws blood as necessary; Completes TB assessment/symptom screen when administering the TST or blood draw; Conducts  field investigations; Performs contact investigations locating tuberculosis suspects, cases and/or contacts for follow-up investigation and/or treatment.


Documents all field activities in the HMS database following proper procedures while maintaining strict confidentiality at all times; Communicates TB related information and/or instructions to individuals and families in a culturally and linguistically appropriate manner; Monitors client clinic visits and schedules Direct Observed Therapy (DOT) and other appointments for the most efficient delivery of services; Assists with completion of Risk Assessment documentation; Submits completed EAR forms, time and attendance and other documentation as required; Maintains tracking of keys for clinic doors, lock boxes, etc. as Key Custodian.


Performs other duties as assigned. Provides back up to other members of the Division of Disease Control and Health Protection as assigned to an operations level. This may include, but is not limited to: Direct Observed Therapy (DOT), outreach efforts, immunization clinics, disease investigations and traveler monitoring.


Required Knowledge, Skills and Abilities

  • Ability to operate a computer
  • Ability to work and follow directions
  • Ability to maintain strict confidentiality
  • Ability to keep well organized and accurate records
  • Ability to communicate effectively verbally and in writing
  • Ability to interview participants in order to obtain a medical or social history
  • Ability to complete TB education module and annual update
  • Ability to place and read TST
  • Ability to draw blood
  • Knowledge of community resources and skill in referring participants to appropriate resources
  • Ability to establish and maintain effective working relationships



  • At least one year experience that includes field work ( traveling to see people in person in their homes ) providing education and counselling.
  • At least one year experience Case Management, Outreach, or Social Work.
  • At least one year experience with Health ManagementSystem (HMS) or any EHR systems.
  • Florida drivers’ license or the ability to obtain one within 30 days of employment.


Florida Department of Health Mission, Vision, and Values:


To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.


To be the Healthiest State in the Nation.


nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.


Where you will Work:

This position's work station is in the Pulmonary Clinic of the Florida Department of Health in Pinellas County St. Petersburg Center located at 205 Dr. Martin Luther King Jr. St. N. St. Pete, FL 33701. 



The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits;
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
  • Retirement plan options, including employer contributions

(For more information, please click;

  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!

For a more complete list of benefits, visit


Please be advised:


Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  


This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. 


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: 


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Tampa