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Date: Sep 25, 2020

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 236682 

Agency: Highway Safety and Motor Vehicle


Position Number: 76005065 

Salary:  $29,640.00 Annually 

Posting Closing Date: 10/25/2020 

Department of Highway Safety and Motor Vehicles

Florida Highway Patrol

Sanford Regional Communications Center


*Open Competitive Advertisement*


In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.



$26,676.00 Annually (For non 911PST certified applicants.)

$29,640.00 Annually (For 911PST certified applicants.)


Contact Person: Polly Papke, (407) 275-4323


The Organization

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provides highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.


Our Benefits include

  • Annual and Sick Leave Package
  • Nine Paid Holidays
  • State Health and Life Insurance
  • Educational Benefits
  • Contributory Retirement Plan

To learn more about DHSMV and why it’s a great place to work, visit our website at:


Duties and Responsibilities
Law Enforcement Dispatchers, also known Regional Duty Officers, are the vital link between the public and law enforcement and are crucial to maintaining public safety. Law Enforcement Dispatchers monitor law enforcement safety and provide assistance by receiving calls from the public and dispatching troopers to crashes and other state law enforcement officers to other calls for service. The job entails working 40 hours per week, rotating days and shifts covering weekdays, weekends, holidays and emergency situations to provide coverage 24 hours per day, 7 days per week. This is a responsible position requiring independent decision making and the ability to monitor and operate the two-way radio system, Computer Aided Dispatch system, NCIC/FCIC computer terminal (i.e. teletype) and telephone while composing and disseminating of information through these communications systems to agency personnel, other law enforcement agencies and the public while maintaining accurate records as required by the agency, Federal Communications Commission (FCC) and Florida Department of Law Enforcement (FDLE). Individuals with the ability to remain calm, professional and even-tempered during emergency situations are necessary for this challenging yet rewarding career.
Incumbents of this position are required to be 911 Public Safety Telecommunicator (PST) certified within 12 months of the date of hire. Selected candidates who do not hold a valid Florida 911PST certification at the time of hire will be hired at a rate of $26,676.00 annually and placed in “trainee” status. Upon certification, incumbents will receive the base salary of $29,640.00 and be placed in probationary status.  For more information related to the 911 Public Safety Telecommunicator Program, click here.  
Knowledge, Skills, and Abilities

  • Knowledge and ability to operate Law Enforcement Computer Aided Dispatch, FCIC/NCIC computer system, Windows-based computer system.
  • Ability to read maps.
  • Ability to speak clearly with good verbal communication skills.
  • Ability to multi-task.
  • Ability to work well in stressful situations.
  • Ability to maintain the confidentiality of information.
  • Ability to record relevant information correctly and completely.
  • Ability to work with a multi-line telephone.
  • Skill in data entry and/or typing.
  • Ability to interpret and/or apply rules, regulations, policies and procedures.


Job Related Requirements

  • The selected applicant must be at least 18 years of age; High School diploma or G.E.D. equivalent required.
  • After you apply, you will be emailed a link to take the Critical (call simulation testing) assessment to the email address associated with your People First account. It would be a good idea to periodically check your email for the next few weeks to ensure you received the link to the assessment.  You will be required to complete the skill assessment within 7 days after receiving itThose meeting the pre-determined scoring criteria will be invited to interview.  Please note, the skills test scores remain active for a period of 90 days. Applicants who re-apply within the 90-day window will not be eligible to re-take the skills test. 
  • The position you are applying is subject to a Level 2 background along with CJIS and State Law Enforcement Radio System (SLERS) security clearance, to include fingerprinting as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged. 
  • In addition, potential candidates must successfully complete a drug screening, medical and psychological examination.
  • In accordance with F.S. 322, selected applicant must possess a valid Class E or higher driver's license.  Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment. 


General Information

The elements of the selection process may include a skill assessment and/or oral interview.


Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.


The process for selecting applicant(s) for this position could take up to six months.  Following the six-month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.


HSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Orlando