OFFICE OPERATIONS MANAGER II - SES - 64045230

Requisition No: 882724 

Agency: Department of Health

Working Title: OFFICE OPERATIONS MANAGER II - SES - 64045230

 Pay Plan: SES

Position Number: 64045230 

Salary:  $41,160.08-$45,000.00 annually 

Posting Closing Date: 09/08/2026 

Total Compensation Estimator Tool

"ANTICIPATED VACANCY"

Open Competitive

Santa Rosa Beach, FL

Please be advised:

• All fields in the Candidate Profile (application) must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• The successful candidate must be able to pass a Level II Background screening.
• If you are claiming Right to First Interview, you must attach a copy of your official layoff letter when applying to be considered. 

Your Specific Responsibilities:

This position spends more than 50% of the time engaged in supervisory responsibilities including communicating with, motivating, training, and evaluating employees and planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations; meet with staff regularly to discuss performance; complete performance reviews; maintain vacation and work schedules, ensuring proper coverage; and complete timesheets.

This position is under the direct supervision of the Operations and Management Consultant Manager. This is a highly responsible position providing operational support to the  Florida Department of Health Walton County Health Department/Walton Community Health Center, business office, nursing and medical services, and for providing supervision of the call-center/medical services clerical support staff located at the Santa Rosa facility. Supervisory duties include, but are not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing their work, approving leave, taking disciplinary action or to effectively recommend such actions. These functions require the incumbent to be highly motivated and possess the ability to use independent judgement.  Responsible for monitoring of services and processes related to billing, clinic flow, clinic scheduling, customer service and program/grant compliance. This position is identified as sensitive and requires a security background screening including fingerprinting. Adheres to Information Security policies and procedures and key custodian to assigned areas.

Ensures a professional, efficient, customer friendly reception office. Plan, assign, review, and coordinate efficient clinical/clerical operations of the Health Department including accurate and timely scheduling of appointments, client registration, eligibility determination, and client processing through clinic. Monitors collections of client fees by reception staff; trains and motivates reception staff to collect fees. Responsible for insuring HIPAA and information Security Policy compliance within the front office operations. Responsible for the provision of training, staff development and evaluation of performance of team members. Assures compliance with DOH policies, federal grant and program requirements. Supervise client eligibility processes for the department’s core programs, federal grants, and special projects. Assists Operations and Management Consultant Manager, Senior Community Health Nursing Director, Medical Director and CHN Supervisors with administrative functions relating to operation of the clinic reception office. Route and prioritize correspondence as received through the reception office. Perform research for programs, grants, services etc. as requested.

Stays abreast of programmatic requirements and monitors compliance for the following programs: Presumptive Eligibility for Pregnant Women, Family Planning Waiver, Medicaid and Financial Eligibility Determination for clinic services. Stays abreast of Accounts Receivable policies, Medicaid/Medicare/Third Party insurance verification processes/requirements, and HMS functions relating to clinic registration and service entry.

Train staff and monitor schedule to insure proper scheduling of appointments.  Conducts quarterly Clinic Time Studies, compiling and presenting data to Quality Committee. 

Ensures adequate supply of forms and office supplies are maintained for clinic clerical support.  

Serves on the Clinic Management team. Will actively participate in team building and supporting the mission, vision, core values, and goals of FDOH Walton.  Will participate with other teams as requested and/or desired such as Strategic Planning, Performance Management, and Special Projects etc. to support the organization. Attends staff/department meetings as scheduled. Completes time sheet and enters EAR data per DOH policies and procedures.

Required Knowledge, Skills, and Abilities:  

• Ability to understand written sentences and paragraphs in work related documents.
• Ability to manage one's own time and the time of others.
• Ability to communicate effectively verbally and in writing. • Knowledge of accounting principles and practices. • Knowledge of Microsoft Suite, Health Management Clinic System, Federal UDS System
• Knowledge of FQHC grants and understanding of implementation and application.

 Preferred Qualifications:

Minimum of three (3) years previous Supervisory or Lead worker experience in any healthcare clerical or office setting. Applications must reflect details of previous experience meeting this requirement.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Santa Rosa Beach, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.