HUMAN SERVICES PROGRAM SPECIALIST - 60053428

Requisition No: 852999 

Agency: Children and Families

Working Title: HUMAN SERVICES PROGRAM SPECIALIST - 60053428

 Pay Plan: Career Service

Position Number: 60053428 

Salary:  1433.23 biweekly or 10% of current salary 

Posting Closing Date: 05/20/2025 

Total Compensation Estimator Tool

This is an advanced professional work assessing and developing Adult Protect Investigators (APIs) to ensure possession of the appropriate level of professional competencies. This position will work in cooperation with the Program Administrator, API Supervisors and Regional management in promoting the development of knowledge, skills and application to case activities.

Coach, motivate and model best practices to provide real time field casework guidance and assessment for both new and existing APIs.

Observe and evaluate investigator's casework activities, assessment of service needs and referrals to services and provide feedback to the API and the Adult Protective Investigator Supervisor (APIS).

Assess and coach APIs in interviewing, assessement and documentation skills.

Review casework, assessments and findings, providing consultation and direction to ensure appropriateness, clarity and quality of the investigation.

Coordinate and provide in-service training to address areas where individual and/or unit performance improvement is required.

Identify operational problems in the implementation of policies, procedures, and training gaps, making recommendations for improvements. Works with management and particiaptes on performance improvement teams based on the results of quality assurance reviews.

Provide backup to Adult Protective Investigators, and Supervisors in field work, as assigned.

Provide professional technical support and assistance to front line staff and ensure compliance with processes and procedures.

Knowledge of social, economic,

rehabilitative or health care services, administration or planning techniques. Knowledge of methods of compiling, organizing and

analyzing data. Ability to develop program manuals, policies, procedures, standards and rules. Ability to analyze the effectiveness of

service programs and identify resources or adjustments needed to meet needs. Ability to conduct research studies. Ability to plan,

organize and coordinate work assignments. Ability to communicate effectively. Ability to establish and maintain effective working

relationships with others.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.