OPERATIONS REVIEW SPECIALIST OPS - 60932093

Family Safety Retention and Development

Specialist-OPS

THIS POSITION IS OPS.

SunCoast Region

Circuit 12 

Sarasota, Bradenton and Arcadia

This is a professional position supporting the local service centers in assessing and promoting a healthy and productive work culture while enhancing the Family Safety workforce’s ability to serve children and families as they conduct investigations of alleged abused, abandonment, neglect or exploitation of vulnerable children. The employee assigned to this unique position may have related duties such as providing analysis of employee retention, fostering work/life balance, ensuring a safe and positive working environment, supporting a healthy work culture, assisting in teaching effective communication skills, modeling positive relationship building and assisting in boosting morale.

EXAMPLES OF WORK PERFORMED:

(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. Examples of work performed are not to be used for allocation purposes.)

• Builds a supportive rapport with employees, management and stakeholders involved in serving children and families with allegations of abuse, neglect, exploitation, and/or maltreatment.
• Provides feedback and guidance in support of staff’s personal and professional growth and development.
• Conducts analysis of individual performance, management’s support, workplace culture, effectiveness of systems of care, and staff internal and external work relationships.
• Introduces techniques towards the mastery of time management, conflict resolution, life balance (to include the impact of and management of vicarious trauma), effective engagement of management, internal supports, and external resources.
• May provide detailed reports with recommendations regarding additional supports and resources needed to maximize the needs of our workforce towards professional development, proficiency, and retention.
• Communicates regularly with Field Support Coordinators, Supervisors and Management Team with regards to observations, interventions, and recommendations.
• Clearly articulates observations and feedback to management teams regarding behavioral trends and patterns, internal and external cultures, and barriers to maximizing job satisfaction and retention.
• Engages in regular consultation with peer specialists to determine baselines, needs and progress met.
• Continually assess challenges, barriers, and the talent management of our workforce to ensure that we “have the right people on the bus and in the right seats.”
• To be a part of a progressive, motivating, and innovative team that will positively influence job satisfaction and retention in the Central Region.
• Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

(Note: The knowledge, skills, and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)

• Understands and demonstrates the importance of building a healthy learning environment.
• General knowledge of theories and practiced in child protection.
• Knowledge of professional ethics related to child protection and counseling.
• Knowledge of family-centered interviewing and counseling techniques.
• Knowledge of interviewing and observation techniques.
• Ability to plan, organize and coordinate work assignments.
• Possesses a general understanding of relevant DCF policies and procedures.
• Ability to actively listen to others.
• Possesses strong communication skills.
• Possesses a positive attitude and a desire to promote a positive work environment.
• Ability to establish and maintain effective working relationships with others.
• Ability to utilize computer systems.
• Ability to write and speak at a professional level.
• Knowledge of conflict resolution strategies.
• Knowledge of life balance practices and consequences.
• Knowledge of best practices in time management.
• Ability to assess employee, systemic and stakeholder strengths and weaknesses.
• Understands the fundamentals of personality profiling and their implications.
• Strong attention to detail.
• Enthusiasm and dedication to the development of a professional services training and development career.
• Participates in agency, program, and supervisory meetings for evaluative purposes.
• Research and trains on the specific needs and resources supporting the development and retention of our workforce.
• Provides support and guidance in mediating conflict in the workplace.

MINIMUM QUALIFICATIONS:

College degree preferred in a social science related field is preferred, to include but not limited to, psychology, sociology, counseling, social work, human development, and human resources. Experience in training and development preferred. Working with systems of care serving vulnerable persons is a plus.