SENIOR CLERK - 64029320

Requisition No: 847276 

Agency: Department of Health

Working Title: SENIOR CLERK - 64029320

 Pay Plan: Career Service

Position Number: 64029320 

Salary:  $33,760 - $34,000 

Posting Closing Date: 02/27/2025 

Total Compensation Estimator Tool

Your Specific Responsibilities:

Answering phones, registering clients, scheduling appointments, and entering records for those in need of the certified vaccination record for school entry, verifying insurance coverage for clients receiving vaccines, acting as a back-up for front desk clerical staff by processing clients for services, acting as cashier, receiving client payments, balancing cash drawer, and prepares daily deposits.  This position assesses vaccine records of clients and places live calls (as opposed to automated calls) to parents of children due for vaccines within 30 days, offering to schedule them an appointment prior to the date that they would be considered “late”. Special emphasis is being placed on such calls for children aged 2-23 months of age and 11-17 years of age to improve our county’s Immunization Completion Rates for one and two-year old children and adolescents. In addition, this position places calls to adult clients age 50+ years of age who are showing due for shingles, influenza and pneumonia vaccines.

Required Knowledge, Skills, and Abilities:

• Excellent customer service skills
• Skill with performing all aspects of cashier responsibilities, including quoting correct prices, collecting appropriate fees, providing correct change, and accurately preparing deposits
• Data entry skills
• Excellent assessment skills, including the ability to comprehend complex vaccine schedules and requirements, and to evaluate records for the need of required vaccines
• Ability to organize workload to meet deadlines
• Ability to solve problems creatively
• Ability to operate various office machines such as computers, printers, copiers, scanners, etc. 

Qualifications:

Minimum –

• Valid Florida Driver’s License and/or access to reliable transportation
• High School diploma or GED
• One to three years of clerical work
  • College education of 30 semester hours and/or vocational training of 720 classroom hours can be substituted for each year of desired work experience

Preferred –

• English/Spanish bilingual
• Customer service experience
• Insurance coverage verification experience
• Familiarity with ICD-10 coding, data entry, and scheduling

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

William L. Little Health & Human Services Center

2200 Ringling Boulevard

Sarasota, FL 34237

Incumbent may occasionally be assigned to work at the North Port location to cover clerical needs.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

       (For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.