HEALTH SUPPORT SPECIALIST - 64028065

Requisition No: 859093 

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64028065

 Pay Plan: Career Service

Position Number: 64028065 

Salary:  $34,760.00 

Posting Closing Date: 09/02/2025 

Total Compensation Estimator Tool

The incumbent, Health Support Specialist, is part of DOH-Highlands and is expected to support the Florida Department of Health’s mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

Duties and Responsibilities:

Provides administrative and clerical support to WIC director by scheduling meetings, updating calendar. Communicating with staff on project deadline.  Also assisting staff, consumers, and the public while providing optimum customer service.  Must be able to be flexible and prioritize new tasks as they come in.  Must have good time management skills, excellent customer service and excellent written and verbal communication skills. Incumbent will be required to commute among the three sites.

Functions as back up for various other WIC positions including determination of WIC financial eligibility; complete the certification process for WIC clients by issuing WIC EBT, VOC cards, and appointments; conduct immunizations surveillance, provides instructions for use of the WIC EBT and records, Issues WIC benefits to WIC clients for routine pickups and schedules appointments for the next contact.

Provides low risk second nutrition education contact to WIC Clients.  Acts as backup for ordering and keeping up with formula supply.

Obtains anthropometric measurements of WIC clients in accordance with accepted policy and procedures. Performs finger stick and/or other methods used to obtain hemoglobin on WIC clients, as per state requirements. Transcribes all medical data to WIC computer FL-Wise system. Properly disposes of all contaminated or potentially contaminated materials, cleans up work-area to ensure that any potentially hazardous material has been disposed of or placed out of reach of others (i.e., children), keeps area clean/disinfected between clients.  Follows DOH policies.

Assists in the preparation of budgets, budget amendments, and budget requests. Ensures necessary office supplies and formula are ordered timely and maintained to ensure staff have the items necessary to complete their assigned responsibilities.

Prepares and maintains records and reports. Files, maintains, arranges for storage, retrieves, or reproduces documents, records, and reports.  Maintains various databases.

Assist with QA/QI projects and related data entry, including not limited, to WIC Services Indicators and data needed for All Staff Meetings.  Assist the director with the training of new staff as needed.  Attends staff meetings and trainings as required.  Participate in outreach efforts.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

Knowledge of: Statutes, and Rules and Regulations that pertain to the programs, as applicable.

Skills: Use of equipment and supplies related to the position.

Human Relations: Work with others in a professional, considerate, and helpful manner. Projects a positive image of DOH Highlands and self.

Initiative: Be self-confident, motivated, and enthusiastic drive to perform current job duties and undertake duties of greater responsibility.

Responsive to Direction: Take and give direction; accept and deliver constructive criticism; and respond and implement suggestions for improvement.

Flexibility: Accommodate changing situations or plans for satisfactory performance of the job. Able to change easily from one task to another. 

Technology: Navigate the Internet, use office suite and assorted software, and use of technology equipment.

Communication (Oral & Written): Takes the initiative to communicate accurate, up-to-date plans and information to subordinates, peers, and management. Expresses thoughts clearly, both verbally and in writing. Listens and understands the views of others.

Qualifications:

High School Diploma or equivalent.  

Incumbent must posses a valid Florida Driver’s License or the ability to obtain one within 30 days of hire.

Bilingual Spanish Preferred.

Other job-related requirements for this position:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. 

Incumbent will have access to records containing social security numbers in the performance of job duties.

Ability to reach, pull, and lift a minimum of 25 pounds.

Ability to accurately perform data entry.

Skill in Microsoft Office Software (Word, Excel, PowerPoint, and Outlook) and computer navigation.

Working hours: (A) Daily from 8:00 am to 5:00pm Monday through Friday.  Total hours in workweek 40.  

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement

Where You Will Work:

Florida Department of Health, Highlands County

7205 S George Blvd

Sebring, FL 33875

The Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: 

• Annual and Sick Leave benefits. 
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. 
• Retirement plan options, including employer contributions. 

(For more information, please click www.myfrs.com). 

• Flexible Spending Accounts.
• Tuition waivers.
• And more! 

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com. 

Please be advised: 

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.   

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.  

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov  

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.  

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.    

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. 

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.  

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.  

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.  

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.