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OPS Distributed Computer Systems Specialist (OPS GOCI)- 64928206

Date: Sep 15, 2020

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 235121 

Agency: Department of Health

Working Title: OPS Distributed Computer Systems Specialist (OPS GOCI)- 64928206

Position Number: 64928206 

Salary:  $15.00 per hour 

Posting Closing Date: 09/21/2020 

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment.  OPS employees are eligible to participate in a deferred compensation plan.

 

DESCRIPTION:

This is an OPS Information Technology position that will provide IT support to the Florida Department of Health in DeSoto and Highlands county. The incumbent is part of the organization and is expected to promote cooperation, courtesy and teamwork in a diverse environment. 

 

REQUIREMENTS:

Incumbent must be able toinstall and configure computer hardware, software, systems, networks, printers and scanners, without direct supervision. Incumbent must have a valid Florida driver’s license or the ability to obtain one prior to hire. Incumbent must possess a high school diploma or equivalent.  Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural. This position requires a security background check and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.

 

MAJOR DUTIES AND RESPONSIBLITIES:

  • Treating customers, the public and staff with courtesy, respect and dignity, presenting a positive public image
  • Assisting in developing, documenting, implementing, monitoring, maintaining and securing a distributed computer systems environment with appropriate hardware, operating system, software applications and communications components to meet functional needs of the CHD
  • Assisting in identifying, documenting, measuring, and improving Information Technology processes
  • Assisting in disaster preparedness and response
  • Responsible for the monitoring and timely completion of Help Desk Requests
  • Installing, uninstalling, and configuring computer software in accordance with DOH established guidelines and specifications
  • Installing and configuring computer operating systems
  • Installing computer software security patches and upgrades
  • Troubleshooting and resolving computer software problems
  • Installing, uninstalling, and configuring distributed computing hardware (e.g. computers, printers, scanners, etc.)
  • Performing maintenance on distributed computing hardware
  • Troubleshooting and resolving distributed computing hardware problems
  • Documenting and coordinating changes to the phone system   (e.g. telephones, voicemail, ACD, and Call Tree.)
  • Troubleshooting and coordinating the resolution of phone system issues  
  • Installing, uninstalling, and configuring devices
  • Performing maintenance on analog communication devices
  • Initial setup/activation of mobile devices (e.g. cell phone, iPad, iPhone, etc.)
  • Installing mobile platform operating systems
  • Installing mobile platform security patches and upgrades
  • Performing maintenance on mobile devices
  • Sanitizing distributed computing hardware, analog communication devices, and mobile devices according to DOH guidelines

 

KNOWLEDGE, SKILLS, AND ABILITIES ESSENTIAL TO THIS ROLE:

  • Knowledge of distributed processing operations, software, procedures, and equipment;
  • Knowledge of computer hardware and software;
  • Knowledge of problem-solving techniques;
  • Knowledge of Microsoft Office Applications;
  • Computer Hardware troubleshooting and repair;
  • Proficient in the use of Microsoft Office Applications;
  • Use of equipment and supplies related to the position;
  • Able to routinely lift up to sixty (60) pounds;
  • Technical Skills: Demonstrates knowledge of methods, techniques, and skills required and applies specific methods, procedures, and techniques in functional areas;
  • Troubleshooting:  Performs a logical, systematic search to identify or diagnose the source of the symptoms of malfunction in the management flow of a corporation or system;
  • Problem Analysis: Analyzes problems comprehensively, makes timely, practical decisions, understands cause-and-effect chains and relationships, and identifies possible solutions;
  • Initiative: Is self-confident, motivated, and has an enthusiastic drive to perform current job duties & undertakes duties of greater responsibility;
  • Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations;
  • Technology: Navigates the Internet, uses office suite and assorted software, and uses technology equipment;
  • Time Management: Manages a variety of responsibilities in a timely, efficient manner and is able to prioritize tasks;
  • Communication (Oral & Written): Takes the initiative to communicate accurate, up-to-date plans and information to subordinates, peers, and management. Expresses thoughts clearly, both verbally and in writing. Listens and understands the views of others;
  • Creative Thinking: Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs/processes;
  • Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing excellence in products and services;
  • Flexibility: Accommodates changing situations or plans for satisfactory performance of the job. Able to change easily from one task to another;
  • Human Relations: Works with others in a professional, considerate and helpful manner. Projects a positive image of CHD and self;
  • Lead People: Motivates, provides constructive feedback, positive recognition, and organizes activities to improve team skills and performance;
  • Manage Processes: Integrates and effectively utilizes all components of the strategic planning process to help CHD achieve its vision. Appropriately assesses and allocates resources (financial, human, equipment and supplies) develop, implement and evaluate business plans;
  • Responsive to Direction: Takes and gives direction; accepts and delivers constructive criticism; and responds and implements suggestions for improvement;
  • Team Building: Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships.  Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding, and guiding employees;

 

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment.  OPS employees are eligible to participate in a deferred compensation plan. 

 

WHAT BENEFITS ARE APPLICABLE TO OPS EMPLOYEES?

State of Florida 401(a) FICA Alternative Plan* - mandatory

Workers’ Compensation – mandatory

Reemployment Assistance (Unemployment Compensation) – mandatory

Deferred Compensation – voluntary

Employee Assistance Program – voluntary 

 

WHAT BENEFITS ARE NOT APPLICABLE TO OPS EMPLOYEES?

Any form of paid leave

Paid holidays

Participation in the Florida Retirement System

Reinstatement rights or retention rights

APPLICABLE LAWS/RULES:

Sections 110.131, 110.1315 and 216.011(1)(dd), Florida Statutes

Rules 60L-33.005 and 60L-34.001, Florida Administrative Code

 

**PLEASE NOTE** All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida, Employment Application.

 

  • This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check
  • Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
  • If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
  • The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
  • Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
  • Certain veterans and spouses of veterans deemed eligible will receive preference in employment by the State (Career Service (CS) positions).

 

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Nearest Major Market: Central Florida
Nearest Secondary Market: Sebring