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STATE ATTORNEY'S OFFICE, 10TH CIRCUIT-CUSTOMER SUPPORT SPECIALIST - 21009068

Date: Apr 4, 2021

Location: SEBRING, FL, US, 33870

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 308081 

Agency: Justice Administrative Commission

Working Title: STATE ATTORNEY'S OFFICE, 10TH CIRCUIT-CUSTOMER SUPPORT SPECIALIST - 21009068

Position Number: 21009068 

Salary:  $32,000.00 

Posting Closing Date: 08/10/2021 

Office of the State Attorney 10th Judicial Circuit

State Attorney Brian Haas

Serving Polk, Highlands, and Hardee Counties

WORK SCHEDULE:           M-F 8AM-5PM

DISTINGUISHING CHARACTERISTICS OF WORK:

This is a full-time position performing job duties with the Office of the State Attorney, Tenth Judicial Circuit, serving Polk, Hardee, and Highlands counties.  The selected applicant will work at the State Attorney’s Office in Sebring, with travel to branch offices as deemed necessary.  For training purposes, the selected applicant will be required to travel to Bartow.

ESSENTIAL FUNCTIONS:

An employee in this position will be responsible for providing technical assistance to internal users experiencing issues with various office equipment.

Work is performed under the general supervision of a high-level administrative employee and is reviewed through reports and conferences.

ILLUSTRATIVE DUTIES:

This is basic IT work performed under the immediate supervision of the IT Director.  An employee in this position will provide Helpdesk support for approximately 25 users and assist with troubleshooting PC’s, scanners, printers, copiers, wired and wireless network connectivity issues.  The employee will assist with repositioning PC workstations and new office setups; configuring desktops, laptops, printers, scanners, organizing cables, and maintain asset inventory.  The employee will assist with PC imaging and provide support to attorneys in the preparation of audio, video, and print media for courtroom presentations.  Periodic travel to branch offices may be required.   

NOTE:  DUTIES ARE ILLUSTRATIVE AND NOT EXHAUSTIVE.  THE OMISSION OF SPECIFIC STATEMENTS OF DUTIES DOES NOT EXCLUDE THEM FROM THE POSITION IF THE WORK IS SIMILAR, RELATED, OR A LOGICAL ASSIGNMENT TO THE POSITION.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to diagnose PC, printer, scanner, copier issues;
  • Familiarity with computer hardware, network printers, scanners, and Microsoft Windows 10;
  • A basic understanding of networking technologies;
  • Knowledge of Adobe Premier Pro, Adobe Audition, and Adobe Photoshop preferred
  • Working knowledge of Microsoft Office
  • Candidates with CompTIA A+ Certification is preferred
  • Attention to detail and following directions;
  • A high degree of self-motivation, commitment, and integrity;
  • Ability to effectively communicate with users;
  • Ability to establish and maintain effective working relationships with others;
  • Strong verbal and written skills;

EDUCATION/MINIMUM QUALIFICATIONS:

  • A high school diploma or equivalency with two (2) years of experience in computer operations
  • A+ certification is preferred

PHYSICAL REQUIREMENTS:

  • While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands and fingers to maintain files, supplies, and documents.  The employee is frequently required to stand and walk.  The employee is occasionally required to stoop, kneel, or crouch.  The employee must occasionally lift and/or move up to 25 pounds;
  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust to focus;
  • The noise level in the work environment is usually moderate;
  • Applicant must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated above.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions;
  • Applicant must have and maintain a valid driver’s license and/or reliable transportation for purposes of traveling between Polk, Hardee and Highlands counties

BENEFITS:

Benefits include, but are not limited to, health, dental, vision, life, paid annual and sick leave, paid state holidays, and a State retirement package.  State employees are required to participate in the State of Florida Direct Deposit Program and contribute 3% of monthly gross (pre-tax) to the Florida Retirement System.

POLICIES:

The State Attorney's Office has a drug-free policy, harassment-free workplace policy and professional conduct is required.  Employees must practice safe workplace procedures and follow policies and procedures regarding confidentiality and honesty.  Employees must maintain satisfactory work attendance and job performance level.

Applicants considered for employment will be required to pass a comprehensive background check including fingerprinting.  We hire only U.S. Citizens and those lawfully authorized to work in the U.S.  The State Attorney's Office, through the Justice Administrative Commission, participates in the U.S. Government's Employment Eligibility Verification Program (E-Verify).  E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (I-9).

HOW TO APPLY:

Interested applicants may complete and submit their application through the Florida Department of Management Services, People First career service center.  For more information about the position, please contact:

Nicki Offermann

Personnel Director

State Attorney’s Office

255 North Broadway

Bartow, FL 33830

Telephone: (863) 534-4898

Fax: (863) 534-4820

This position is open to internal and external applicants.  We reserve the right to consider State Attorney’s Office employees for promotion or transfer prior to contacting persons not employed by the State Attorney’s Office.

All offers of employment will be conditioned upon a satisfactory criminal history background check.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at 1-844-377-1888 on how your current benefits may be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Nearest Major Market: Central Florida
Nearest Secondary Market: Sebring