INTERVIEWING CLERK - 60037298

Requisition No: 872164 

Agency: Children and Families

Working Title: INTERVIEWING CLERK - 60037298

 Pay Plan: Career Service

Position Number: 60037298 

Salary:  AGENCY TO UPDATE 

Posting Closing Date: 03/17/2026 

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THE INCUMBENT WILL REPORT TO THE OFFICE ON A DAILY BASIS.

The primary function of this position is to serve as an Interviewing Clerk for the Central Region. Incumbents must pay close attention to detail while working in a fast-paced environment.

 This position will be working in Spring Hill (Marion County). 

The work hours are Monday thru Friday, 8:00 am – 5:00 pm.

EXAMPLES OF WORK

• The incumbent will work under the supervision of the Lobby Supervisor and provide professional clerical support to customers. This includes assisting with inquiries, managing documentation, processing forms, maintaining accurate records, and ensuring that all customer interactions are handled efficiently and courteously. The role requires attention to detail, strong organizational skills, and the ability to communicate clearly with both customers and team members. Clerical functions include:
  • Creating documents
  • Maintaining Excel and Office files
  • Use of multiple computer programs
• Works independently, exercises judgment with self-discipline, and takes appropriate action.
• Will communicate with others to obtain and verify information.
• Perform other related duties as required.

JOB CHARACTERISTICS

Analyzing Data or Information Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.

Getting Information Needed to do the job, observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating With Persons Outside of the Organization, communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources.  This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.

Interpreting Meaning of Information to Others Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.

Making Decisions and Solving Problems Combining, evaluating, and reasoning with information and data to make decisions and solve problems.  These processes involve making decisions about the relative importance of information and choosing the best solution.

Monitoring and Controlling Resources Monitoring and controlling resources and overseeing the spending of money.

Judging Qualities of Things, Services, People, making judgments about or assessing the value, importance, or quality of things or people.

KNOWLEDGE, SKILLS, AND ABILITIES

Speaking to others to effectively convey information.

Judgment and decision making by weighing the relative costs and benefits of a potential action.

Actively listening to what other people are saying and asking questions as appropriate.

Identifying the nature of problems.

Understanding written sentences and paragraphs in work related documents.

Actively looking for ways to help people.

Communicating effectively with others in writing as indicated by the needs of the audience.

Finding ways to structure or classify multiple pieces of information.

Identifying the things that must be changed to achieve a goal.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Knowledge of administrative and clerical procedures and systems.

Knowledge of computer software including applications.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.