SENIOR CLERK - 64002725

Requisition No: 867887 

Agency: Department of Health

Working Title: SENIOR CLERK - 64002725

 Pay Plan: Career Service

Position Number: 64002725 

Salary:  $36,400.00 annually 

Posting Closing Date: 01/14/2026 

Total Compensation Estimator Tool

SENIOR CLERK

Anticipated Vacancy

*** Internal Advertisement ***

Your Specific Responsibilities:

This position is responsible for interviewing all clients upon entrance to the DOH-Hernando programs to determine initial and continuing eligibility for service. Interviewing all clients for the purpose of obtaining pertinent information as appropriate. Screens and schedules all client appointments for all medical health clinics. Assists in preparing clients’ medical records for scheduled clinic visits. This position must have a working knowledge of all the different medical services provided by the DOH-Hernando. Must be capable of making independent judgment and decision making as the need arises. Works as receptionist, providing general information as requested by clients. Electronically signing in clients and providing clients with patient routing software at sign in.  Acts as the key holder for the receiving room, managing the users to open and retrieve and place parcel packages in receiving room.  Answers telephone for incoming calls directed from the Appointment Desk line scheduling and confirming clinics appointments verifying insurance status and updated demographic information. and programs. Obtaining documentation of accurate demographic information, i.e.., address, date of birth, name, social security number, Medicaid numbers, etc.  Verifies Medicaid, Medicare, Health Management Organization (HMO), Private insurance and financial eligibility in the proper computer screen upon intake of all the clients for services provided through DOH-Hernando.  Update, organize and maintains all client record.  Scanning necessary documents such as Photo ID’s, Custodial papers, Court orders, required signature pages per all policy and procedures.  Working with Florida Shots (FLSHOTS) entering new clients and updated demographic or existing clients in the system.  Ensure HMS has FLSHOTS ID number on the demographic page.

Lead Worker Duties:

Train new Senior Clerk staff on all aspects of making appointments, prepping charts, accepting payments and updating HMS.  Request access for new staff to FLSHOTS, HMS and other computer programs needed to perform job functions.  Train new staff on these computer programs. Review with all new and existing staff the appropriate coding for EARS and what each coding category means for DOH-Hernando. Training on the operating of phone systems including, staff extensions, responsible staff, and answering the phone correctly per the policies.  Assist with making client appointments, updating insurance, and billing of clients upon exit.

Maintain online and in-clinic fee schedules with current fees.  Maintain all forms used in Client Services to ensure they are the current version per DOH policy and information put out by insurance, Medicaid or Medicare.  Work with Fiscal Billing team for Hernando to ensure all fees are current in HMS.

Completes all mandatory trainings as well as other in-service programs and workshops with regards to various programs offered at DOH-Hernando.  Type routine correspondence, memorandums and reports as requested.

Performs other related duties as required

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of office procedures and practices.
• Knowledge of basic arithmetic.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to speak clearly and correctly.
• Ability to listen effectively.
• Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.
• Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
• Ability to review data for accuracy and completeness.
• Ability to organize and maintain filing systems.
• Ability to perform basic arithmetical calculations.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

Must be a  current DOH employee in an OPS/CS/SES/SMS position.

Must have one or more years of experience working in Client Services Department.

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

7551 Forest Oaks Boulevard Spring Hill, FL 34606

300 S Main Street Brooksville, FL 34601

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.