HEALTH SUPPORT SPECIALIST - 64051674

Requisition No: 861069 

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64051674

 Pay Plan: Career Service

Position Number: 64051674 

Salary:  $37,000 - $38,500.00 

Posting Closing Date: 09/22/2025 

Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

The Florida Department of Health in St. Johns County (FDOH-SJC) is part of a statewide public health system.

Our Mission – To protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.

Our Vision – To be the Healthiest State in the Nation.

Our Values – Innovation, Collaboration, Accountability, Responsiveness, Excellence (ICARE) 

This is an independent position that works in the FDOH-SJC Women, Infants, and Children (WIC) department. 

Completes the processes related to WIC following the WIC Procedure Manual.  Duties include but are not limited to:

• Determining eligibility or coordinating the eligibility for WIC clients
• Coordinating issuance or completing the issuance process for WIC benefits
• Providing explanation of benefits to new WIC clients as well as reviewing contents of the New People Packet
• Issuing Farmers Market Vouchers and updating logs per protocol
• Interviewing clients to obtain nutrition history and enters the information into the appropriate system
• Scheduling appointments and making appointment reminder calls
• Mailing postcards to unreachable clients
• Retrieving from queue, adding virtual appointments, completing general transfer, and discharging client from the Q-Flow system.

Acts as clerk for mobile WIC clinic. Duties include but are not limited to:

• Maintaining EBT card inventory and reconciliation logs for mobile sites location monthly
• Completing monthly WIC special formula inventory for mobile sites
• Maintaining mobile bin of required documents, handouts, and forms
• Determining eligibility or coordinating the eligibility for WIC clients
• Coordinating issuance or completing the issuance process for WIC benefits
• Providing explanation of benefits to new WIC clients as well as reviewing contents of the New People Packet
• Issuing Farmers Market Vouchers and updating logs per protocol
• Interviewing clients to obtain nutrition history and enters the information into the appropriate system
• Scheduling appointments and making appointment reminder calls
• Mailing postcards to unreachable clients.

Completes anthropometric and hematological collection and data entry which includes:

• Obtains anthropometric data for clients utilizing the correct equipment and procedures
• Obtains hematological data for clients utilizing the correct equipment and procedures
• Documents results per procedures
• Calibrates equipment and documents monthly
• Cleans and sterilizes equipment in between clients following established protocols

Prepares and reviews reports including:

• Reviews Participation No Show report and calls clients to reschedule necessary appointment(s)
• Reviews Clients Eligible for Benefits with No Future Appointment and calls to schedule necessary appointment(s)
• Assesses Benefits Over Issuance report and notifies supervisor of findings
• Analyzes Short Certification Report weekly and calls clients to update required items
• Reviews quarterly procedure reports and logs findings

Participates in outreach activities for the FDOH-SJC by:

• Completing referrals to other community programs or resources
• Creating client friendly and informative bulletin boards in waiting areas
• Maintaining program required posters in waiting areas
• Attending and participating in outreach events within St Johns County as necessary

Serves as backup for WIC Vendor Management by:

• Completing annual Vendor Compliance Reviews for all St Johns County WIC designated stores
• Completing follow up reviews if store is not in compliance

• Conducting annual WIC vendor training in person or virtual
• Completing additional reviews as requested by the WIC State Office

 All other duties as assigned.

Knowledge,Skills and Abilities

• Knowledge of basic medical terminology
• Knowledge of community resources
• Knowledge of basic arithmetic 
• Skilled in communicating effectively and providing excellent customer service
• Ability to work with infants and children
• Ability to perform hematological tests
• Ability to plan, organize and coordinate work activities 
• Ability to establish and maintain working relationships with others

Qualifications:

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): valid Florida Driver’s License

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Working hours: (A) Daily from 8:00 to 5:00 (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) This position may work weekends and/or after hours for outreach/community events

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

ST. Johns County Health Department

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.