HUMAN SERVICES PROGRAM SPECIALIST - 64005847

Requisition No: 876995 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM SPECIALIST - 64005847

 Pay Plan: Career Service

Position Number: 64005847 

Salary:  $41,350.66 Annually 

Posting Closing Date: 06/14/2026 

Total Compensation Estimator Tool

Human Services Program Specialist – OPEN COMPETITIVE

Your Specific Responsibilities:

Access Coordination

• Serve as patient advocate by coordinating access to available services under the PCPH program.  Works with Pinellas County Health and Human Services to link clients with other services as needed, such as rent assistance, job training, disability claims, bus passes/transportation, applications for food stamps/Medicaid and emergency housing.  Researches and maintains community resource information/handouts provided to PCHP clients.  Mails community resources/events to PCHP clients as needed.
• Ensures newly enrolled clients receive appointments within the established timeframes
• Coordinates patient specialty care referrals, which includes mailing referral letters and answering questions regarding the status of specialty care referrals.  Assists clients with scheduling specialty care appointments and follows-up to ensure client was seen by specialists.  Obtains medical records from specialist as needed.
• Processes PCHP enrollment and disenrollment reports to ensure new clients get established with the medical home and disenrolled clients are provided with the necessary information to re-enroll if needed.

Outreach

• Ensures client engagement with the medical home by working with contract staff and community partners to obtain current contact information for clients.

Clinic Processes

• Serves as back-up to Primary Care Senior Clerk as needed.
• Schedules and reschedules client appointments, places appointment reminder calls.  Contacts clients that miss appointments (no shows).

Reporting

• Perform weekly and monthly record keeping and reporting of data and statistics related to those served
• Assist in the preparation of reports as needed

Miscellaneous

• Attends and participates in staff meetings, in-service training, and other professional and staff development activities
• Performs other related duties and responsibilities as assigned
• Attends and participates in staff meetings, in-service training, and other professional and staff development activities.

Required Knowledge, Skills, and Abilities:

• Knowledge and utilization of multi-line telephone system
• Skills in use of personal computer and EMR, software required to verify client status/eligibility
• Knowledge of medical terminology.
• Ability to effectively communicate verbally and in writing, utilizing approved DOH abbreviations when documenting in the EMR.
• Knowledge of methods of compiling, organizing, and analyzing data.
• Ability to plan, organize, and coordinate work assignments
• Ability to maintain accurate and appropriate medical documentation in electronic medical record.
• Have a Florida driver’s license and have dependable transportation

Qualifications:

Minimum – 

• 2 years’ experience using a computer
• Experience working in a healthcare setting
• Strong organizational skills with the ability to multitask
• Excellent verbal and writing communication skills
• Ability to work independently
• Have a valid Florida driver’s license with access to dependable transportation

Preferred -

• Experience working in Public Health
• Experience working with community and co-located partners
• Experience working with an electronic health record

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

St. Petersburg Center: 205 MLK St. N St. Petersburg, Fl 33701

The position may require travel to different Department of Health centers throughout Pinellas County. 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.