SENIOR CLERK - 64006542 1

Requisition No: 840173 

Agency: Department of Health

Working Title: SENIOR CLERK - 64006542 1

 Pay Plan: Career Service

Position Number: 64006542 

Salary:  $1,298.46 -$1,300.00 bi-weekly 

Posting Closing Date: 12/01/2024 

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Thank you for your interest in career opportunities with the Florida Department of Health in Pinellas County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pinellas County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its efforts and its vision To be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

The Department of Health in Pinellas has a Senior Clerk position open in the Medical Services Program at the St. Petersburg Health Department.   

Job Summary-Senior Clerk: The successful incumbent will work be the in the admitting/eligibility department and also perform cashier duties. This position involves regular contact with a diverse population both in person and over the phone and will require working with sensitive and confidential information.     

Your Specific Responsibilities

• Uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients
• Assists clients with completion of consents, forms and applications as needed. Collects and updates client demographic information. 
• Schedules client appointments and completes appointment reminder phone calls. 
• Completes client check out process by billing and accepting payments from clients for services received at DOH Pinellas using the Health Management System (HMS).  Provides receipts to clients. 
• Reconciles cash, check and credit card payments.  
• Prepares the bank deposit daily and completes the cashier close out process in accordance with all documented procedures and policies. 
• Resolves routine billing errors and omissions with clinic staff. 
• Organizes and maintains client billing records, processes client refunds, billing reconciliation reports, retrieves client insurance eligibility information in Change Healthcare System. Answers routine billing questions from and staff and clients.
• Scans and attaches documents to client medical records. 
• Process requests for copies of medical records in accordance with State law and HIPAA.  Uses various office equipment including telephones, fax, copy machines and scanners.  Orders supplies for admitting area when needed.  

Required Knowledge, Skills, and Abilities:

• Ability to prioritize work, identify changing priorities and adjust as needed.
• Ability to self-monitor work for accuracy and maximum productivity
• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Strong internal and external customer service skills
• Ability to independently solve problems
• Strong verbal and written communication skills in addition to good listening skills
• Ability to work effectively and cooperatively with others
• Knowledge of patient confidentially laws
• Ability to work with a diverse population
• Ability to review data for accuracy and completeness
• Ability to perform mathematical calculations
• Knowledge of medical insurance
• Ability to prepare accurate reports and correspondence

Qualifications:

Minimum

• At least 2 years of computer experience
• At least 2 years’ experience working in a fast-paced customer service position

 Preferred

• 6 months’ cash handling experience
• At least 1 year experience working in a medical office setting
• Bilingual in Spanish and English

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

St. Petersburg Health Department

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.