HEALTH SERVICES REPRESENTATIVE - 64084413

Requisition No: 853170 

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64084413

 Pay Plan: Career Service

Position Number: 64084413 

Salary:  38,000.00-42,000.00 

Posting Closing Date: 06/09/2025 

Total Compensation Estimator Tool

Job psting category - Open Competitive

Your Specific Responsibilities:

This is a Health Services Representative position that provides support for the multidisciplinary Epidemiology and Disease Control team in Martin County, under the supervision of the Health Services Supervisor-SES. Performs field and in-clinic services for Tuberculosis control and prevention, working with active and latent TB clients. Participates in HIV Prevention and testing initiatives and assists in linking patients to care. Provides programmatic support and surge capacity for the Epidemiology Program. 

TB. Provides Directly Observed Therapy (DOT) and Directly Observed Preventive Therapy (DOPT) in clinic and in the field, or by pre-approved video application. Enroll clients in the Video application and teach them how to operate it. Observes patients for adverse reaction to medications. Documents all activities in the DOT logs and Health Management System (HMS) and uploads all documents in HMS. Determines compliance with treatment plan and reports any problems to the Nurse Case Manager (NCM) or supervisor. Orders medication refills as needed or as requested by NCM and Supervisor.

Assists in TB investigations and contact tracing. Provides patient and family with education on Tuberculosis and TB Program processes of care. Draws blood and completes TB testing for community members as required by their school or worksite, under supervision of NCM. Enters radiology orders in HMS and provide patient with order and DOH authorization. Collects discs with imaging from hospitals or clinics. Uploads images in Infinitt.

Provides transportation for patients in state vehicle as needed as it relates to TB and travels to patients’ house or other agreed-upon locations. Collects and transports specimens such as sputa and blood. Enters orders in HMS, labels specimens appropriately and processes specimens for shipment. Monitors lab results and consults with NCM as needed.

Assists NCM in meeting all programmatic and case management requirements and completing RVCTs. Works with clerical team to ensure patients are properly registered and scheduled. Ensures proper documentation on encounter forms. Answers phone and returns calls related to TB. Works on EDNs and IJNs as requested by NCM or Supervisor. Assists in requesting and delivering incentives and/or enablers. 

HIV. Engages in HIV Prevention activities. Participates in community education, outreach events, HIV/STD testing and counseling in the community and in clinic setting. Shares information about HIV and STD testing, PrEP, treatment, linkage to care. Sees walk-in patients. Keeps clients’ information anonymous and confidential following the DOH Counseling and Testing protocols. Enters rapid test lab results in HMS and services in a timely manner. Enters HIV and STD orders in HMS. Links individuals testing positive into the care system in collaboration with the Linkage to Care Program and utilizing referral process.

Serves as back-up to ADAP program, assisting with: scheduling appointments, client enrollment and re-enrollment, uploading files in Provide Enterprise, verification of timely medication pick-up, and other program requirements. 

Epidemiology. Provides programmatic support to the Epidemiology Program. Assists the Epidemiology program with case investigations, including case interviews, documentation in Merlin, contact tracing, specimen pick-up and shipment, answering phones, clerical support, and overall surge capacity.

Miscellaneous activities. Obtains Packaging and Shipping certification and 500/501 Certification and keeps both certifications current according to renewal guidelines. Attends and participates in general staff meetings and staff development, such as team/staff meetings and in-service/ continuing education; performs related duties as necessary including public health services during a disaster (shelter duty); maintains timely submission of EARs and timesheets. Other duties as assigned.

Required Knowledge, Skills, and Abilities:

Knowledge of: medical terminology pertaining to tuberculosis and HIV; communicable disease control methods, activities, and protocols; public health policies and public health laws to include but not limited to information security and HIPAA; community resources; case management processes. 

Skills in: phlebotomy; time management and prioritization of tasks; interviewing cases/patients to gather health information and elicit contacts; conducting epidemiological investigative case follow up; DOH disease surveillance systems; computer software programs used to facilitate job duties such as Microsoft Office Suite; use of medical equipment and instruments used in providing support care. 

Ability to: read and correctly interpret medical records; work independently using critical thinking and logic; pay attention to detail and perform investigations in a timely fashion; use problem-solving techniques; communicate effectively verbally and in writing with clients, co-workers, other professionals and in group; establish and maintain effective working relationships; persuade others; understand and apply epidemiologic investigation techniques and use epidemiologic resources (Red Book, CCDM, GSI) to perform investigations; access and extract information from multiple databases; recommend appropriate disease control measures; document work products.

Minimum Qualifications:

High School Diploma/GED

Willing to work before, during and after an emergency/disaster at a special needs shelter

Willing to work before and after normal business hours to accommodate patients’ needs and occasionally work on outreaches on weekend and after-hours

Willing to work with patients with infectious diseases such as TB

Willing to undergo FIT testing

Have a valid Florida Driver License

Experienced in phlebotomy and able to draw blood independently

Preferred Qualifications:

1 year working with clients in public health or healthcare 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work: 

3441 SE Willoughby Boulevard, Stuart, FL., 34994

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

·         Annual and Sick Leave benefits;

·         Nine paid holidays and one Personal Holiday each year;

·         State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

·         Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

·         Flexible Spending Accounts;

·         Tuition waivers;

·         And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. 

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.